how do i fix this issue?

Jim Hillman 0 Reputation points
2026-10-19T17:02:32.1+00:00

i'm trying to call a girl in Colombia, but this

will not let me make the call, what am I supposed to do?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jack-Bu 7,215 Reputation points Microsoft External Staff Moderator
    2026-10-19T17:47:09.4333333+00:00

    Hello Jim,

    Thank you for reaching out to Microsoft Q&A Community.

    I understand that you’re unable to make outbound calls to Colombia using Microsoft Teams.

    To help me investigate this issue, could you please confirm the following information:

    1. Please confirm the Microsoft Teams license and calling plan currently assigned to the affected user. International calling requires an eligible calling plan or other supported PSTN calling configuration.
    2. Does the issue affect only the specific Colombian phone number, or are you unable to make international calls to all countries?
    3. Are you able to make outbound calls to domestic phone numbers and other international destinations?
    4. Are you receiving any error messages when attempting to call the Colombian number? If so, please share a screenshot, if available.

    For reference, please review the Microsoft documentation on Microsoft Teams Calling Plans

    Once I receive these details, I can assess the current configuration and determine the appropriate troubleshooting steps.

    Note: Please follow the steps in [our documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.