Long-standing account suspended after importing Google Ads campaigns – business name on account doesn't match my ID

Contact Microsoft Advertising Support through its 24/7 chat and request a manual review of the locked legal profile so it can be aligned with your individual identity before you complete verification and appeal the suspension.

Submit the manual-review request

1. Open Microsoft Advertising Support.
2. Select Microsoft Advertising Platform.
3. Choose Chat with us; chat is listed as available 24 hours a day, seven days a week. Phone support is also available after selecting your location. ^1^
4. Ask the agent to open a case for:
   • Suspended Microsoft Advertising account
   • Advertiser Identity Verification blocked by legal name/address mismatch
   • Account should be reviewed as an individual advertiser in the Dominican Republic
   • Self-service profile correction unavailable because the account is suspended
5. Provide the advertising account and manager identifiers only in the private support session. Include:
   • Current name and residential address exactly as shown on your government ID
   • Screenshot of the incorrect legal profile and verification prompt
   • Suspension date and notice
   • Government ID through the secure upload method the agent supplies
   • Website/domain and payment-provider details if requested
   • A concise timeline noting that the suspension occurred after the Google Ads imports, without asserting that the imports caused it
6. Request that the case notes explicitly say:

Please review whether this advertiser profile can be corrected from the outdated business details to my current individual legal name and address. The suspended state prevents self-service correction, and the mismatch blocks Advertiser Identity Verification and therefore the suspension appeal.

A closely matching Microsoft Advertising case confirms that a suspended account can restrict business-address changes and that Microsoft Advertising Support handled the mismatch privately after requesting the account details. ^2^

Required order

Microsoft’s documented sequence for an unverified account suspended for policy reasons is:

1. Resolve the profile mismatch.
2. Successfully complete Advertiser Identity Verification.
3. Submit the suspension appeal.

Successful AIV is the required first step before an unverified advertiser can appeal a policy suspension. ^3^

Do not submit documents under the incorrect business identity merely to advance the workflow. AIV is intended to display the verified name and location of the business or individual funding the ads, so the advertiser type and legal details need to represent you accurately. ^4^

Important limitations

• The suspension occurring immediately after campaign import does not by itself establish that importing caused it. Ask support to review the enforcement reason separately.
• Historical spend does not bypass AIV or the appeal sequence.
• Do not post your ID, address, support attachments, or additional account identifiers in this public thread.
• If the first agent cannot modify the profile, ask them to escalate the case to the Microsoft Advertising identity-verification/account-review team and retain the case number for follow-up.

References

1. Microsoft Advertising Support
2. Advertising Verification - Addresses Don't Match - Microsoft Q&A
3. Updates to Advertiser Identity Verification | Microsoft Advertising
4. Making Microsoft Advertising safer with Advertiser Identity Verification