Upgraded from Business Standard to Premium - how to add devices

Question

Upgraded from Business Standard to Premium - how to add devices

Barbara MacArthur 0

I updated our Microsoft Business Standard account to Business Premium and am having difficulty connecting our devices. Can someone please assist. I assumed that the devices that were already with the Standard account would also show in the Premium. Thank you.

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Answer accepted by question author

Marius Vaičeliūnas 230

Hello,

Thank you for reaching out with your question.

To enroll already used devices to Intune you have a few options:

Use company portal app in each device to enroll to Intune (https://learn.microsoft.com/en-us/intune/user-help/enrollment/enroll-windows).
Use Windows automatic enrollment (https://learn.microsoft.com/en-us/intune/device-enrollment/windows/guide#windows-automatic-enrollment), it will require for each device to join with Entra ID via Settings app > Accounts > Access work or school > Connect and then select Join this device to Azure Active Directory.

If you found this reply helpful, please consider upvoting or accepting it as the answer.

Best regards.

Barbara MacArthur 0 Reputation points

2026-11-03T14:03:50.94+00:00

Thank you - this worked.
Marius Vaičeliūnas 230 Reputation points

2026-11-03T14:10:09.99+00:00

@Barbara MacArthur Glad to hear it worked! If this resolved your issue, please consider clicking “Accept answer” underneath my response. It helps others find the solution as well. Thanks!

1 additional answer

Your answer

Barbara MacArthur 0 Reputation points

2026-11-03T14:03:50.94+00:00

Thank you - this worked.
Marius Vaičeliūnas 230 Reputation points

2026-11-03T14:10:09.99+00:00

@Barbara MacArthur Glad to hear it worked! If this resolved your issue, please consider clicking “Accept answer” underneath my response. It helps others find the solution as well. Thanks!

Answer 1

Regarding your comment, “I assumed that the devices that were already with the Standard account would also show in the Premium.” could you please clarify which management portal or device list you expected the devices to appear in?

For example, were the devices already registered with Microsoft Entra ID while you were using Microsoft 365 Business Standard, and did you expect them to automatically appear in the Microsoft Intune admin center after upgrading to Microsoft 365 Business Premium?

If so, please note that simply upgrading the license to Business Premium does not necessarily cause existing devices to be automatically enrolled in Intune.

Also, while you were using Business Standard, were you signing in to Windows using the Microsoft 365 account in question?

Please also check the Join type of the affected devices in the Microsoft Entra admin center and confirm whether they are shown as Microsoft Entra joined or Microsoft Entra registered.

For Microsoft Entra joined devices, when the user has the appropriate Business Premium license and is included in the Intune MDM user scope, joining the device to Microsoft Entra ID can also trigger automatic enrollment into Intune.

However, if the device had already been joined to or registered with Microsoft Entra ID while the user was still licensed with Business Standard, simply upgrading the user's license to Business Premium may not automatically enroll the existing device into Intune.

Therefore, could you please check and share the following information?

Which management portal or device list you mean by “appear in Premium”
The Join type of the affected device in the Microsoft Entra admin center
Whether Microsoft 365 Business Premium is assigned to the affected user
Whether the affected user is included in the Intune MDM user scope
Whether the affected device is currently displayed under Devices in the Microsoft Intune admin center

If you can check and share the information above, it should make it easier for others to provide you with more specific guidance.

Barbara MacArthur 0 Reputation points

2026-11-02T19:22:22.3166667+00:00

The devices are showing in Microsoft Entra admin under Premium. Only one devices is showing in Entra as joined the others are showing as registered. In Entra Premium Business is assigned to both users. In Intune admin center both devices are showing under autopilot, but are not displayed under Devices in the Intune admin center. Any help that you can provide is greatly appreciated.