I believe my personal PC has been mistakenly linked to Azure / MDM / Intune

Question

I believe my personal PC has been mistakenly linked to Azure / MDM / Intune

Alex Derril 0

Hello guys! First of all i want to say sorry for posting this here, after months of chatting with Microsoft support agents i just don't see any other option. I believe my PC is enrolled mistakenly into a tenant somehow because it always changes edition from Pro to Enterprise. I am also able to login to Azure Portal even though i am a non business person and i made this e-mail probably 1-2 months ago. I cannot make a support ticket because it keeps saying something about bad login and tokens.

I figured out that even after clean Windows 11 Pro install my device will eventually change to Enterprise by itself even though i never purchased it, it also says Activated.

Why is this happening and what are my options?

Nathan Roberts (SN) 14,186 Reputation points Student Ambassador Volunteer Moderator

2026-10-29T20:38:16.8766667+00:00
Hey there, Alex Derril

I have a few questions, to help me understand what may be happening:

Did you purchase Windows or did the device come with Windows 11 Pro?

What troubleshooting steps have you previously done with Microsoft support?

When you open Settings and go to Accounts > Access work or School, what shows on that page?

In terms of Microsoft Azure, it is possible to sign in to the Azure portal using a personal Microsoft account. However, being able to sign in to the portal does not necessarily mean that your account belongs to a tenant or organisation.

Azure is Microsoft's cloud platform and provides services such as virtual machines, virtual networks, web applications and more.

This explains why you were able to access the Azure portal with your personal Microsoft account. If the account isn't associated with a tenant or organisation, however, you may see errors when trying to access Azure services because the account does not have an appropriate directory or tenant associated with it.

Hope this explains Azure for you.

Thanks,
Nathan
Alex Derril 0 Reputation points

2026-10-29T21:03:26.5966667+00:00

Hello Nathan! Thank you for the fast reply. The PC did not come with any Windows installed, it's a PC made by parts back in 2020. I did buy W11 Pro though, speaking with agents they told me my key was "MSDN" something so just yesterday i have received the new license, it's a physical box that comes with the usb drive and the key card, i already had it checked out and it's legit.

When i open Access work or School there is nothing there, and it never was. I have pretty much tried everything i can on my end. A lot of clean installs and custom installs including with registry manually changed to Pro and Professional, dsregcmd /status also shows absolutely nothing. Some relevant info could be:

The key "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments" has 32 entries. Even after deleting them manually using TrustedInstaller user they come back after a few reboots.

These other 2 keys show Enterprise and Windows 10 Enterprise after a clean install:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion

I have tried to block a few Microsoft hosts in the hosts file and honestly there are so many things i tried... i believe i made more than 100 installs, the conclusion i got from this is that it's probably linked using the worst method which is hardware hash using the tpm endorsement key. I also tried Home edition because i know Autopilot doesn't work there, to my surprise the same thing happens, a lot of Enrollment keys and registry states Enterprise version.

I understand there is a way to manually delink a device from Azure/MDM/Intune or wherever it's linked and i do have the original receipts for my motherboard/cpu/gpu i just cannot find a way to speak to the right department.

I am attaching the output of slmgr /dlv from both before and after it changes to Enterprise just in case it's relevant.
Nathan Roberts (SN) 14,186 Reputation points Student Ambassador Volunteer Moderator

2026-10-30T15:38:36.7+00:00
Hey there, Alex Derril

Please can you right click onto the start menu and open "Command Prompt (Admin)" or "Terminal (Admin)"

Then run the following command:

dsregcmd /status

Please can you look under device state and see if it shows yes next to the following:

AzureAdJoined,

EnterpriseJoined,

DomainJoined,

WorkplaceJoined,

If it shows yes, which I suspect it will do. It should also show tenant details on the results. This should provide you information for which tenant the device is enrolled with, which will hopefully allow you to work out who you need to contact or which account you need to sign into to un-enrol your device.

Thanks,
Nathan
Alex Derril 0 Reputation points

2026-10-30T17:49:07.44+00:00

This is one of the first things i came across on google it shows no.

1 answer

Your answer

Nathan Roberts (SN) 14,186 Reputation points Student Ambassador Volunteer Moderator

2026-10-29T20:38:16.8766667+00:00

Hey there, Alex Derril

I have a few questions, to help me understand what may be happening:

Did you purchase Windows or did the device come with Windows 11 Pro?

What troubleshooting steps have you previously done with Microsoft support?

When you open Settings and go to Accounts > Access work or School, what shows on that page?

In terms of Microsoft Azure, it is possible to sign in to the Azure portal using a personal Microsoft account. However, being able to sign in to the portal does not necessarily mean that your account belongs to a tenant or organisation.

Azure is Microsoft's cloud platform and provides services such as virtual machines, virtual networks, web applications and more.

This explains why you were able to access the Azure portal with your personal Microsoft account. If the account isn't associated with a tenant or organisation, however, you may see errors when trying to access Azure services because the account does not have an appropriate directory or tenant associated with it.

Hope this explains Azure for you.

Thanks,
Nathan
Nathan Roberts (SN) 14,186 Reputation points Student Ambassador Volunteer Moderator

2026-10-30T15:38:36.7+00:00

Hey there, Alex Derril

Please can you right click onto the start menu and open "Command Prompt (Admin)" or "Terminal (Admin)"

Then run the following command:

dsregcmd /status

Please can you look under device state and see if it shows yes next to the following:

AzureAdJoined,

EnterpriseJoined,

DomainJoined,

WorkplaceJoined,

If it shows yes, which I suspect it will do. It should also show tenant details on the results. This should provide you information for which tenant the device is enrolled with, which will hopefully allow you to work out who you need to contact or which account you need to sign into to un-enrol your device.

Thanks,
Nathan
Alex Derril 0 Reputation points

2026-10-30T17:49:07.44+00:00

This is one of the first things i came across on google it shows no.

Answer 1

Hello,

Thank you for reaching out with your question.

After reviewing all the information and comments, it doesn't seem to be linked to a tenant as it doesn't have Subscription activation information from slmgr /dlv command and it's missing registry keys that corporate devices have.

For me, it seems that your motherboard is somehow tied with Enterprise license, but it doesn't mean it's managed by anybody.

If you want to revert to Pro license, I suggest these steps:

From Terminal (Administrator) run (Get-WmiObject -query 'select * from SoftwareLicensingService').OA3xOriginalProductKey. It should produce your Windows Pro product key (should be ending in "M7WGG"). If it fails and doesn't return a product key value - don't proceed with other steps.
Run these commands:

slmgr /ckms
slmgr /upk
slmgr /cpky

Run changepk.exe /ProductKey {Your Product Key from Step 1}.

If you found this reply helpful, please consider upvoting or accepting it as the answer.

Best regards.