Account hacked

Start with Microsoft’s Sign-in Helper using the original Gmail address or any phone number previously attached to the account; it can provide recovery steps or offer contact with an agent.^1^

Recover the account

1. Secure the device first.
   On Windows, open Windows Security → Virus & threat protection → Scan options → Full scan → Scan now. Complete the scan before changing passwords.^1^
2. Open the Microsoft Sign-in Helper.
   • Enter the original Gmail address.
   • Also try any phone number or other alias that was previously connected.
   • Follow the offered recovery or support option.
3. If the original address says the account does not exist, the attacker may have changed its sign-in alias. That message does not necessarily prove that the underlying account was deleted.^2^
4. Check old inboxes and phone messages for Microsoft notifications about:
   • An alias or security-information change
   • A password reset
   • An account-recovery attempt
   Use any cancellation or “this wasn’t me” option still available in those messages.
5. If the helper cannot locate the account, contact Microsoft Support from another working account.
   • Open Contact Microsoft Support.
   • Enter Account recovery and select Get Help.
   • Select Contact Support if displayed.
   • Choose Other Products → Manage account security.
   • Request browser chat and explain that the original Gmail alias was removed and replaced with an unknown address. This is the recommended escalation path for the same alias-change scenario.^3^

Prepare the approximate account-creation date, previous passwords, Xbox information, subscriptions, purchase receipts, and billing details. Do not post these publicly; provide them only through Microsoft’s recovery or support channel.

Recovery-form limitations

If Microsoft directs you to the recovery form:

• Supply a separate working email address.
• Complete it from a device and location previously used with the account.
• Include as much historical information as possible, such as old passwords, exact Outlook subject lines, Skype details, or the hardware ID of a frequently used Xbox.
• Microsoft normally sends the result to the contact address within 24 hours. An unsuccessful request can be retried up to twice daily.^4^

Support agents cannot send password-reset links, change account details, or bypass the account-verification process.^5^ Recovery therefore cannot be guaranteed if the available information cannot verify ownership.

Protect other accounts now

• Change the password of the Gmail account and any other account that reused the same password.
• Enable two-step verification or an authenticator app.
• Review Gmail forwarding rules, recovery methods, and active sessions.
• Contact your bank immediately if the Microsoft account had stored payment information or shows unauthorized charges.
• Remove the account address from this public post. Microsoft Q&A contributors cannot access or restore accounts, and anyone offering recovery through private messages may be attempting another scam.

References

1. How to recover a hacked or compromised Microsoft account | Microsoft Support
2. my microsoft account got deleted by a hacker and i cant recover it - Microsoft Q&A
3. Compromised Microsoft account — alias changed, can't recover via self-service - Microsoft Q&A
4. Help with the Microsoft account recovery form
5. How to help keep your Microsoft account secure | Microsoft Support