I am still being charged for my son's school M365 subscription even after his school account has been deactivated

Deactivating the school account does not cancel a separately purchased Microsoft 365 subscription; sign in with the Microsoft account that purchased the subscription, cancel recurring billing, and submit any refund option shown during cancellation.

Stop future charges and request the refund

1. Open the Microsoft Services & subscriptions page:
   https://account.microsoft.com/services
2. Sign in with the Microsoft account used to purchase the subscription. This may be the parent’s personal Microsoft account rather than the deactivated school address.
3. Locate Microsoft 365 and select Manage.
4. Select Cancel or Upgrade or Cancel, then complete the cancellation.
5. Review the cancellation page for a refund offer. Refund eligibility is calculated automatically during this process.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

If the page displays Turn on recurring billing, renewal is already disabled; note the expiration date shown. Microsoft states that no additional automatic charge should occur after that date.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

If the subscription is not listed

Check each personal Microsoft account that may have been used for the purchase. If the charge still cannot be matched, open Microsoft’s Manage your payments page and select Investigate:

https://go.microsoft.com/fwlink/?linkid=2246882

This can help identify a recurring subscription or another Microsoft account associated with the payment card.^2^

If Manage, Cancel, or payment-management options are missing, determine whether the subscription was bought through Apple, Google Play, Amazon, or another retailer. Third-party purchases must be cancelled and refunded by that seller; Microsoft cannot modify their billing.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party")

Refund timing

For subscriptions purchased directly from Microsoft:

• The most recent recurring charge can generally be refunded when cancellation occurs within 30 days after payment, limited to one refund per Microsoft account per subscription product.
• Some countries or regions provide prorated-refund rights under specified conditions.
• Not every cancellation produces a refund; the cancellation workflow determines eligibility.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Because the May 2025 and May 2026 charges are now outside the standard 30-day window, the normal automatic refund may not be offered. If it is not, contact Microsoft Support for an account-specific billing review:

https://go.microsoft.com/fwlink/?linkid=2258619

Enter Microsoft 365 recurring charge after school account deactivation, select Get Help, and then Contact Support. Provide the charge dates, amounts, card’s last four digits, and any Microsoft order numbers—but never post full card details publicly.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

This Q&A forum cannot access billing accounts or issue refunds. Also remove or redact the attached statements if they expose names, addresses, full transaction identifiers, or payment-card information.

References

1. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. How to investigate a billing charge from Microsoft | Microsoft Support
3. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])