Tentatives d’intrusion répétées depuis l’étranger.

Title: URGENT — Microsoft 365 tenant security incident — Unable to reach human support — Existing case [Moderator note: Personally Identifiable Information removed]

Hello Microsoft Support Team,

I am requesting urgent assistance from a Microsoft staff moderator regarding a security incident affecting our Microsoft 365 tenant associated with SIIRES.

Reference: [Moderator note: Personally Identifiable Information removed]

For approximately three weeks, I have attempted to reach Microsoft through multiple written support channels without obtaining an effective response.

The automated support systems repeatedly redirect me to FAQ pages without providing a way to reach a responsible support engineer.

This matter involves a reported security compromise and requires proper case handling, preservation of relevant audit logs and evidence, and a written response.

I respectfully request:

Escalation to the appropriate Microsoft Security, Data Protection, or Tenant Recovery team.

A private message from an authorized Microsoft staff moderator to provide tenant identification and ownership verification information securely.

Confirmation of the current status of the existing case.

Identification of a responsible support contact.

1. Written communication via my external contact address: [Moderator note: Personally Identifiable Information removed]@gmail.com; [Moderator note: Personally Identifiable Information removed]@msn.com.

Please do not redirect this request to generic account recovery documentation or automated FAQ pages.

I am seeking human assistance for an existing security incident, not general technical guidance.

Thank you for your assistance.