How to recover an account that was closed by Microsoft due to suspicious behaviour.

Matt Dray 0 Reputation points
2026-11-03T14:19:32.3633333+00:00

My personal email was blocked by Microsoft due to suspicious activity, it is my main email and i am incredibly stressed as it holds all my information that i no longer have access to.

I know my password but I can’t log in. When I go to get a code from the back up email I have registered, i never receive an email containing the code to my back up email. Following this I have completed the steps for a an account recovery request numerous times but have not had a single email back.

I have no way to access the email and every help/ support sends me in circles, is it possible to speak to someone rather than a chat bot to explain my situation as I desperately need access to my email? Has anyone else had a similar situation and managed to get access back?

Outlook | Web | Outlook.com | Account management, security, and privacy
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