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Exam Reschedule

Dear Support Team, I contacted your helpline yesterday regarding my Microsoft Power BI PL-300 exam ID verification issue and registered a complaint. I received the case number (42937409), but I have not yet received any confirmation email or further…

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asked 2026-11-10T10:09:18.12+00:00
Murugesan R 0 Reputation points
answered 2026-11-10T16:22:49.0066667+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
1 answer

Unable to Access Microsoft Credentials Support – Request for Alternative Escalation Channel

Dear Microsoft Support Team, I am a Microsoft certification candidate attempting to escalate a complaint concerning my AZ-104 examination held on November 9, 2026. Pearson VUE has rejected my initial complaint, and I am seeking an independent review by…

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asked 2026-11-10T14:27:56.98+00:00
Pranav prasad Bhide 0 Reputation points
answered 2026-11-10T16:20:24.9433333+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
1 answer

Exam passed but noy certificate received

Good day , i wrote AI901 exam today at a test centre, i finished and passed and the score was shown. but i didnt could print score resultd paper because the system didnt not allow me to end exam due to a link. may you kindly assist with exam…

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asked 2026-11-10T14:36:22.62+00:00
Masutha Katlego Japhta 0 Reputation points
answered 2026-11-10T16:18:06.96+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
1 answer

Missing Trophy for Learning Path: “Create and Run Simple C# Console Applications” (Username: EhsanFaramarzi-5325)

Hi Support Team, I have fully completed all required modules for the “Create and Run Simple C# Console Applications” learning path (Foundational C# with Microsoft certification curriculum). Although all individual modules show as completed with “Module…

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asked 2026-11-10T14:55:00.3466667+00:00
Ehsan Faramarzi 0 Reputation points
edited the question 2026-11-10T15:09:54.71+00:00
Erland Sommarskog 138.6K Reputation points MVP Volunteer Moderator
1 answer

I cannot add my personal email with my work email to merge my work account and my personal account

I cannot add my personal email with my work email to merge my work account and my personal account. Pls assist This question is related to the following Learning Module

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asked 2026-11-10T13:43:52.9466667+00:00
TATHAGATA CHATTOPADHYAY 0 Reputation points
edited the question 2026-11-10T13:45:13.7333333+00:00
Daniel-Vo 8,000 Reputation points Microsoft External Staff Moderator
1 answer

Need assistance merging duplicate Candidate ID and MS ID (Engage Center No Access)

Hello, I have two duplicate certification profiles under my same account, an older Candidate ID (MCID) holding my past exams and a newer MS ID created during my AB-730 exam booking. I am unable to submit a support ticket directly because…

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asked 2026-11-10T12:52:46.66+00:00
Lavanya 0 Reputation points
answered 2026-11-10T13:31:42.3733333+00:00
Julian Sharp 47,896 Reputation points
2 answers

PL-600 Renewal Assessment Missing – Request for Clarification

Hello Microsoft Credentials Support, I hold the Microsoft Certified: Power Platform Solution Architect Expert (PL-600) certification. My certification is currently active and expires on December 24, 2026. However, I cannot see the Renew option in my…

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asked 2026-11-10T12:07:47.4566667+00:00
Mohan Krishna 0 Reputation points
edited an answer 2026-11-10T13:29:15.9966667+00:00
Julian Sharp 47,896 Reputation points
2 answers

URGENT: Request Profile Merge / Recover Certifications from Disabled Work Account

Hello, I am writing to request an urgent manual profile merge to recover my certifications. I recently left my previous employer, and my organization account ([Removed PII]@accenture.com) has since been disabled. As a result, I can no longer log in to…

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asked 2026-10-30T14:00:03.12+00:00
Niyanta Pandey 0 Reputation points
edited the question 2026-11-10T13:23:51.49+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
2 answers

EMERGENCY: Name Change Request for PL-300 Exam in 24 Hours - Mononymous Candidate

Hello, I have my PL-300 exam scheduled in less than 24 hours. I am a mononymous candidate with only a single legal name (Deepak). The registration form required a last name, so I used the filler letter "K". I need to change my last name to a…

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asked 2026-11-09T10:20:11.1133333+00:00
Deepak 0 Reputation points
answered 2026-11-10T12:03:50.97+00:00
Deepak 0 Reputation points
1 answer One of the answers was accepted by the question author.

Information regarding Instructor Lead Power BI Training Course

Hi, I want to enroll in the Instructor-Led Power BI Training Course. Can you please share the link and fee for the service?

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asked 2026-11-10T11:37:56.33+00:00
Farooqi, Arshia (Pakistan) 0 Reputation points
edited the question 2026-11-10T11:52:54.26+00:00
JuliaMarvin 24,170 Reputation points Volunteer Moderator
2 answers

Subject: Escalation Required – Microsoft Credentials Support Portal Inaccessible

I am unable to contact Microsoft Credentials Support because the official support links repeatedly redirect me to Microsoft Engage Center, which displays "No Access". My issue concerns my Microsoft Certified: Azure AI Engineer Associate…

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asked 2026-11-10T07:22:54.0666667+00:00
Jithesh Janardhanan 0 Reputation points
answered 2026-11-10T11:30:52.8333333+00:00
Julian Sharp 47,896 Reputation points
1 answer

Xbox Cloud Gaming sign-in error – ERR_CONNECTION_REFUSED

I’m trying to play Fortnite and other games using Xbox Cloud Gaming on my MacBook, but none of the games will launch. Whenever I press Play, I get a “Something went wrong” error. I’ve discovered that Xbox sign-in is also failing. When I try to sign in,…

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asked 2026-11-10T10:56:25.72+00:00
Charlie Terzian 0 Reputation points
answered 2026-11-10T11:30:15.36+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
5 answers

Urgent: Legal Name Change Request for Mononym Candidate (No Last Name) Before Exam on Nov 14 9:45 AM IST - Voucher Expiring Nov 19

"Hello Microsoft support team , I have rescheduled my Microsoft certification exam on November 14, 2026 9:45 AM IST Saturday before my voucher expires on November 19, 2026. My exam registration was recently cancelled because my profile name has my…

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asked 2026-11-10T05:20:57.02+00:00
ANIRUDH VENKATESWARAN 0 Reputation points
answered 2026-11-10T11:21:03.29+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

AB-731 certification is not showing in my Microsoft Learn profile

I passed the AB-731 exam (Microsoft Certified: AI Transformation Leader) on October 26, 2026 with a score of 785. However, the certification is still not displayed under Credentials > Certifications in my Microsoft Learn profile. I have confirmed that…

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asked 2026-11-10T04:00:04.09+00:00
卓磨 西川 20 Reputation points
accepted 2026-11-10T09:31:27.1+00:00
卓磨 西川 20 Reputation points
2 answers

I have 2 microsoft Learn ID's that require merging

I have 2 microsoft Learn ID's that require merging as I accidently set up 2 somehow I have no certifications so far linked to either Micorsoft ID's When I book an exam when the I get my email to confirm the exam is booked, when I wanted to re-schedule…

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asked 2026-11-10T08:29:36.4966667+00:00
Sarah Watkins 0 Reputation points
answered 2026-11-10T09:24:50.99+00:00
Julian Sharp 47,896 Reputation points
2 answers

Reschedule Exam

How to reschedule the exam Managing Financial Operations with Dynamics 365 Finance i have booked

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asked 2026-11-10T07:33:36.7+00:00
sakshi Tiwari 0 Reputation points
answered 2026-11-10T09:15:12.89+00:00
Julian Sharp 47,896 Reputation points
2 answers

AI-103 Exam Status Stuck on "Score Pending" - Credential Missing from Profile

Hello, I am writing to get assistance with a missing credential for the AI-103: Developing AI Apps and Agents on Azure exam. I took the exam on Saturday, 7 November 2026 at an offline test center. It has now been over 72 hours, but the exam does not…

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asked 2026-11-10T07:06:49.7866667+00:00
Amisha 0 Reputation points
answered 2026-11-10T09:14:25.53+00:00
Julian Sharp 47,896 Reputation points
2 answers

Unable to Access Microsoft Credentials Support – DP-700 Fabric Data Days Voucher Rescheduling

I am unable to access Microsoft Credentials Support via the MiI am unable to access Microsoft Credentials Support via the Microsoft Engage Center to submit a request regarding my DP-700 exam voucher. Below are the details regarding the voucher, exam…

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asked 2026-11-10T06:27:02.21+00:00
chennuru siva sai 0 Reputation points
answered 2026-11-10T09:13:02.2933333+00:00
Julian Sharp 47,896 Reputation points
2 answers

AZ-900 Certification Not Available Online After Passing Exam

Hello Microsoft Certification Support, I am contacting you regarding my Microsoft Azure Fundamentals (AZ-900) exam. I successfully passed the exam on October 24, 2026, but I am unable to find or access my certificate online in my Microsoft certification…

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asked 2026-11-09T20:25:00.18+00:00
Abdelrahman ElGammal 0 Reputation points
answered 2026-11-10T09:08:53.64+00:00
Julian Sharp 47,896 Reputation points
1 answer

Microsoft Certification Exam Booking Issue-MS0994462783

Hi Team I'm trying to schedule my Microsoft certification exam, but I'm encountering an error during the booking process. I've attached a screenshot for your reference. I contacted Pearson VUE support, and they advised me to check with the Microsoft…

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asked 2026-11-10T07:41:31.2633333+00:00
Sathiya Narayanan 0 Reputation points
edited the question 2026-11-10T08:18:12.02+00:00
JuliaMarvin 24,170 Reputation points Volunteer Moderator