Session (msdyn_ocsession) table/entity reference (Microsoft Dynamics 365 Customer Service)

Session for interacting with a customer

Note

The Microsoft Dynamics 365 Customer Service Session (msdyn_ocsession) table extends the Microsoft Dynamics 365 Session (msdyn_ocsession) table.

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

msdyn_channel
RegardingObjectId

msdyn_channel

Changes from msdyn_channel (Microsoft Dynamics 365)

msdyn_channel Choices/Options

Value	Label
19241000	Microsoft Teams
192300000	WhatsApp
192310000	LINE
192320000	WeChat
192330000	Facebook
192340000	SMS
192350001	Twitter
192350002	Custom
192360000	Live chat
192370000	Voice
192380000	Video
192390000	Co-browse
192400000	Screen sharing
192440000	Voice call
192450000	Apple Messages for Business
192450001	Google's Business Messages
192460000	Microsoft 365 Copilot
192470000	ChatGPT

RegardingObjectId

Changes from RegardingObjectId (Microsoft Dynamics 365)

Property	Value
Targets	msdyn_bookingalertstatus, msdyn_bookingrule, msdyn_resourceterritory, msdyn_systemuserschedulersetting, msdyn_timegroup, msdyn_timegroupdetail

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_bookingalertstatus_msdyn_ocsessions
msdyn_bookingrule_msdyn_ocsessions
msdyn_resourceterritory_msdyn_ocsessions
msdyn_systemuserschedulersetting_msdyn_ocsessions
msdyn_timegroup_msdyn_ocsessions
msdyn_timegroupdetail_msdyn_ocsessions

msdyn_bookingalertstatus_msdyn_ocsessions

One-To-Many Relationship: msdyn_bookingalertstatus msdyn_bookingalertstatus_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_bookingalertstatus`
ReferencedAttribute	`msdyn_bookingalertstatusid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_bookingalertstatus_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_bookingrule_msdyn_ocsessions

One-To-Many Relationship: msdyn_bookingrule msdyn_bookingrule_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_bookingrule`
ReferencedAttribute	`msdyn_bookingruleid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_bookingrule_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_resourceterritory_msdyn_ocsessions

One-To-Many Relationship: msdyn_resourceterritory msdyn_resourceterritory_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_resourceterritory`
ReferencedAttribute	`msdyn_resourceterritoryid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_resourceterritory_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_systemuserschedulersetting_msdyn_ocsessions

One-To-Many Relationship: msdyn_systemuserschedulersetting msdyn_systemuserschedulersetting_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_systemuserschedulersetting`
ReferencedAttribute	`msdyn_systemuserschedulersettingid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_systemuserschedulersetting_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_timegroup_msdyn_ocsessions

One-To-Many Relationship: msdyn_timegroup msdyn_timegroup_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_timegroup`
ReferencedAttribute	`msdyn_timegroupid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_timegroup_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_timegroupdetail_msdyn_ocsessions

One-To-Many Relationship: msdyn_timegroupdetail msdyn_timegroupdetail_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_timegroupdetail`
ReferencedAttribute	`msdyn_timegroupdetailid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_timegroupdetail_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

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Last updated on 2026-09-21