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SLA table/entity reference (Microsoft Dynamics 365 Customer Service)

Contains information about the tracked service-level KPIs for cases that belong to different customers.

Note

The Microsoft Dynamics 365 Customer Service SLA table extends the Microsoft Dynamics 365 SLA table.

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value Label
10853 Custom messaging account
10895 Rich object map
11485 Booking Setup Metadata
11486 Client Extension
11487 Requirement Characteristic
11488 Bookable Resource Association
11489 Actual
11490 Configuration
11491 Booking Alert
11492 Booking Alert Status
11493 Booking Change
11494 Booking Rule
11495 Business Closure
11496 Organizational Unit
11497 Priority
11498 Requirement Group
11499 Requirement Organization Unit
11500 Requirement Relationship
11501 Requirement Resource Category
11502 Requirement Resource Preference
11503 Requirement Status
11504 Resource Requirement
11505 Resource Requirement Detail
11506 Resource Territory
11507 Schedule Board Setting
11508 Scheduling Parameter
11509 System User Scheduler Setting
11510 Fulfillment Preference
11511 Time Group Detail
11512 Transaction Origin
11513 Work Template
11514 Input Requirement
11515 Input Schedule
11516 Optimization Request
11517 Requirement Change
11518 Requirement Dependency
11519 Resource Utilization Export
11520 Scheduling Feature Flag
11521 Scheduling Goal
11522 Optimization Plan
11523 Scheduling Scope
11524 Suggested Schedule
11525 Unscheduled Requirement
11526 channel
11527 Scenario
11528 Azure notification hub
11529 Channel instance secret
11530 Survey Answer Option
11531 Survey Response
11532 Survey Response Value
11533 Chat Widget Language(deprecated)
11534 Chat Widget
11535 Live Chat Context
11536 Chat Widget Location
11537 Localized Survey Question (Deprecated)
11538 Survey Question Sequence
11539 Survey Question
11540 Web Engagement Ruleset
11541 Web Engagement Ruleset Config
11542 Web Engagement Ruleset Revision
11543 Web Engagement Site Area
11544 Communication Provider Setting
11545 Communication Provider Setting Entry
11546 Phone Number
11547 Carrier
11548 Custom Model Configuration
11549 Custom Neural Voice
11550 SMS Number settings
11551 SMS Engagement Context
11552 SMS Number
11553 SMS Setting Secret
11554 Facebook Engagement Context
11555 Facebook Application
11556 Facebook Page
11557 Custom Messaging Engagement Context
11558 LINE Engagement Context
11559 Custom messaging channel
11560 LINE account
11561 Twitter account
11562 Twitter handle
11563 WeChat account
11564 WhatsApp account
11565 WhatsApp number
11566 Twitter Engagement Context
11567 WeChat Engagement Context
11568 WhatsApp Engagement Context
11569 Apple messages for business account
11570 Apple messages for business engagement context
11571 OC Apple Pay Entity
11572 Google's Business Messages agent account
11573 Google's Business Messages partner account
11574 Google's Business Messages engagement context
11575 Twitter Handle Provisioning Status
11576 OC Twitter Handle Secret
11577 Microsoft Teams account
11578 (Deprecated)Teams Engagement Context
11579 Teams Engagement Context
11580 Microsoft 365 Copilot Engagement Context
11581 Microsoft 365 Copilot Channel Config
11582 ChatGPT Engagement Context
11583 ChatGPT Channel Config
11584 AI Agent Consult Setting
11585 External Security Setting
11586 Gatekeeper Engagement Context
11587 Phone Call Engagement Context
11588 Phone Music
11589 Voice
11590 Voice Channel Language Setting
11591 Voice Channel Setting
11592 Voicemail
11593 Voice channel organization setting
11594 Voice workstream V2 migration status
11595 Quiet Time Setting
11596 Cancellation Policy Attributes
11597 Conversation Attribute
11598 NRT Configuration Conversation
11599 Message Template
11600 Proactive Engagement Planner CallerID Phone Number
11601 Proactive Engagement Planner CallerID Rule
11602 Proactive Callback Config
11603 Proactive Callback Profile
11604 Proactive Delivery
11605 Proactive Delivery Attribute
11606 Proactive Delivery Batch
11607 Proactive Delivery Batch Error
11608 Proactive Engagement Configuration
11609 Proactive Engagement Configuration Attribute
11610 Proactive Engagement Configuration Status
11611 Proactive Engagement Global Communication Config
11612 Proactive Engagement Message Template
11613 Delivery Metrics
11614 Proactive Engagement Planner Configuration
11615 Proactive Engagement Config Cancellation Policy
11616 Proactive Engagement Configuration Characteristic
11617 Outbound Configuration
11618 Outbound message
11619 Adaptation Build
11620 Adaptation Model
11621 Adaptation Profile
11622 Adaptation Profile Settings
11623 Adaptation Tag

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_bookingalert_sla_slaid

Many-To-One Relationship: msdyn_bookingalert msdyn_bookingalert_sla_slaid

Property Value
ReferencingEntity msdyn_bookingalert
ReferencingAttribute slaid
ReferencedEntityNavigationPropertyName msdyn_bookingalert_sla_slaid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10001
QueryApi: null
ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_bookingalert_sla_slainvokedid

Many-To-One Relationship: msdyn_bookingalert msdyn_bookingalert_sla_slainvokedid

Property Value
ReferencingEntity msdyn_bookingalert
ReferencingAttribute slainvokedid
ReferencedEntityNavigationPropertyName msdyn_bookingalert_sla_slainvokedid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocoutboundmessage_sla_slaid

Many-To-One Relationship: msdyn_ocoutboundmessage msdyn_ocoutboundmessage_sla_slaid

Property Value
ReferencingEntity msdyn_ocoutboundmessage
ReferencingAttribute slaid
ReferencedEntityNavigationPropertyName msdyn_ocoutboundmessage_sla_slaid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10001
QueryApi: null
ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_ocoutboundmessage_sla_slainvokedid

Many-To-One Relationship: msdyn_ocoutboundmessage msdyn_ocoutboundmessage_sla_slainvokedid

Property Value
ReferencingEntity msdyn_ocoutboundmessage
ReferencingAttribute slainvokedid
ReferencedEntityNavigationPropertyName msdyn_ocoutboundmessage_sla_slainvokedid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocvoicemail_sla_slaid

Many-To-One Relationship: msdyn_ocvoicemail msdyn_ocvoicemail_sla_slaid

Property Value
ReferencingEntity msdyn_ocvoicemail
ReferencingAttribute slaid
ReferencedEntityNavigationPropertyName msdyn_ocvoicemail_sla_slaid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10001
QueryApi: null
ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_ocvoicemail_sla_slainvokedid

Many-To-One Relationship: msdyn_ocvoicemail msdyn_ocvoicemail_sla_slainvokedid

Property Value
ReferencingEntity msdyn_ocvoicemail
ReferencingAttribute slainvokedid
ReferencedEntityNavigationPropertyName msdyn_ocvoicemail_sla_slainvokedid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference
sla

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