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This article lists the prerequisites and system requirements to use Copilot Service workspace in your organization.
Prerequisites
This section lists the prerequisites to use Copilot Service workspace.
Licensing
An active subscription to Microsoft Dynamics 365 Customer Service Enterprise in your tenant for each user. Learn more in Dynamics 365 licensing guide.
Software requirements
| Area | Requirements |
|---|---|
| Model-driven app | Dynamics 365 Copilot Service workspace app 9.2.0000.00000. |
| Web browsers | The latest three major releases of the following browsers: For unified routing to work optimally, configure the browser so the Copilot Service workspace tab isn't put to sleep or discarded when inactive. |
Hardware requirements
| Area | Requirements |
|---|---|
| RAM | A minimum of 4 GB |
| Latency | - Within the same country/region or geographic location: 150 ms or less. - Across countries/regions or geographic locations: 300 ms or less. |
| Throughput | A minimum of 4 Mbps. |
A notification appears for your customer service representatives if the latency exceeds these thresholds. Learn more in Verify network capacity and throughput for clients.
Administrators gain insights into network latency for their tenants across different regions by enabling Telemetry Insights and evaluating performance-related rules on the Dynamics 365 Implementation Portal.
Network latency issues are unique to your infrastructure. You must identify and address the specific issues in your network to resolve any latency issues.
Important
To use the contact center capabilities, you need higher network bandwidth. Learn more in System requirements for Dynamics 365 Contact Center.
Learn more about requirements in Model-driven app requirements.
Limitations
Copilot Service workspace isn't supported on mobile devices, Unified Service Desk, or Dynamics 365 Customer Engagement (on-premises).