What can AI assistant do in the Membership workspace?

In the Membership workspace, Partner Center AI assistant (preview) helps partners get quick answers to their questions, minimizing support wait times. Currently, AI assistant is enabled to help with:

• General queries on how-to or what
• Contextual queries on Solutions Partner designations

Sample prompts

Here are a few examples of the kinds of prompts you can use in the Membership workspace. Modify these prompts based on your scenarios, or try other prompts to get different kinds of information.

General queries

• What's the renewal process?
• When can I renew the program?
• What should I do to associate my personal certification with my organization?
• What's the process to view and download past invoices?
• What if I miss the 30-day renewal window?

Solutions Partner designation

This capability helps answer Solution Partner Designation program qualifications related questions. For example,

• What's the Solutions Partner designation program?
• What are the qualifying criteria to get enrolled into the Solutions Partner designation program?
• What's the renewal process of Solutions Partner designation?
• What are the benefits of Solutions Partner designations?
• What's my Solutions Partner designation status?
• What's the score for net customer add in Business Applications?
• What's the score for skilling in Business Applications?
• Let me know all scores for Modern Work
• How can I improve my score in skilling?
• How can I improve my score in net customer add?
• Why isn't an employee counted in the skilling score?
• Why isn't the customer counted in the net customer add?

Modern Work qualification and renewal

Select Membership in the AI assistant workspace dropdown. Include Modern Work, your Enterprise or SMB track, the metric, and the reporting month in your question. For customer-specific questions, describe the association type and approval or effective date so that a recent association doesn't get confused with the period shown in your report.

Try these prompts:

• "Explain my Modern Work SMB Net Customer Adds using the latest reporting month and the corresponding month last year."
• "Which association types are eligible for Modern Work SMB? Does GDAP alone qualify?"
• "Help me compare an eligible customer's paid seats and monthly active usage with the Modern Work Deployment criteria."
• "My Modern Work status shows Qualified, but renewal shows Not applicable. Which dates and statuses should I check?"
• "Where can I download the data supporting my Modern Work score?"
• "Help me create a Membership support request for a customer missing from my Modern Work score."

These prompts provide context; they don't guarantee that AI assistant can retrieve every customer detail. If it can't retrieve the required data or gives an answer about another designation, check the Modern Work troubleshooting and report-reconciliation steps. Use the reporting month, tenant and workload data, and eligible association in the supporting reports to investigate rather than repeatedly rephrasing the same request.

If you still need help, select Contact Support and review the suggested problem summary and workspace before submitting. Include the Modern Work support evidence. For questions about scheduling a discussion, use the support process rather than assuming AI assistant can schedule a meeting.

Skilling, missing achievements, and retirement questions

Specify the designation or specialization, Enterprise/SMB track where applicable, metric or requirement step, exact awarded credential title, and completion or linking dates.

Try these prompts:

• "For Data & AI SMB, explain which prerequisite steps award points and why a second certification held by the same person might not increase Step 3."
• "For Security Enterprise, distinguish the required prerequisite steps from the point-earning Intermediate certification step."
• "My Learn transcript shows the full credential, but Partner Center doesn't count it. Which identity, association, reporting, and timing checks should I perform?"
• "Which published program requirements confirm whether an announced successor credential contributes to Modern Work Advanced Certifications, and from what date?"
• "For Analytics on Microsoft Azure specialization, explain the five-person requirement and the credential-type distribution rule."

An authentication error, invalid credential lookup, or failed data retrieval doesn't prove that the learner is unlinked or has no eligible achievements. If a complete credential title still fails, review the profile linking and reporting FAQs rather than repeatedly changing the question or relinking.

For a credential already in reports, reconcile the program's prerequisites and counting rules. For retirement planning, check program recognition separately from a credential's successor announcement. If the published mapping remains unclear, select Contact Support; don't treat a suggested successor as confirmed program eligibility.

Review the proposed support summary and workspace before submission. Supply learner identifiers and transcripts only through the authorized support experience, not public examples or forums.

Microsoft Action Pack (MAPS)

This capability helps answer Microsoft Action Pack (MAPS) program related questions. For example,

• Tell me about retirement of MAPS, Silver, and Gold.
• What is my MAPS status?
• How do I renew my MAPS membership?
• What happens if I don’t renew my MAPS membership within the renewal period?
• Why have MAPS prices increased from last year?
• My benefits are expired for MAPS. Why?
• Unable to access benefits options for MAPS. Why?
• I can't find the MAPS program I'm enrolled in.
• When is the renewal date for my MAPS?
• Approaching Microsoft partnership renewal, need to discuss options for next year for MAPS.

Prepurchase

This capability helps answer prepurchase questions about a program, including inquiries before buying or renewing. For example,

• Why Buy Now button is disabled for Solution Partner Designation?
• Why Renew Now button is disabled for Solution Partner Designation?

Example

Break down your requests for complex asks. Partner Center AI assistant (preview) is learning, so providing specific keywords helps as it remembers previous context within a session.

Related content

• Know more about the Membership workspace
• Know more about Solutions Partner designation
• For any feature updates, check Partner Center announcements