my account for Solitaire & Casual Games has been lost

John McLean 0 Reputation points
2026-03-04T17:01:08.61+00:00

My account for Solitaire and Causual Games has been lost. How do I recover my games history?

Windows for home | Other | Gaming
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  1. Amanda Vera Lilley 0 Reputation points
    2026-03-16T13:04:38.3166667+00:00

    Sign in to the game with the exact Microsoft account used previously if fails use the microsoft account recovery page.reinstall/Reset the game, reinstall via the microsoft store

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  2. AI answer

    2026-03-04T17:01:23.4233333+00:00

    Game history and progress in Microsoft Solitaire Collection and other Microsoft Casual Games are tied to the Microsoft account used to sign in. To recover game history, the Microsoft account that was previously used must be recovered and signed in again.

    Follow these steps:

    1. Recover the Microsoft account used for the games
      • If the username/password no longer work, follow the steps in My username and password have stopped working and use Recover your account to reset the password: Recover your account.
      • If the account may be hacked or compromised, use the official troubleshooter in How to recover a hacked or compromised Microsoft account: Start.
      • If the account (email/username) is not recognized anymore, see I can't sign in to my Microsoft account and use the Sign-in Helper tool or the recovery form links provided there.
    2. Sign back into Solitaire and Casual Games
      • On the Windows device, open Microsoft Solitaire Collection (and other Casual Games).
      • Make sure the device is signed into Windows with the recovered Microsoft account, or sign into the game with that same account.
      • Once the original Microsoft account is correctly signed in, previously synced progress and history should appear if it is still associated with that account.
    3. If the account truly no longer exists
      • If recovery tools report that the Microsoft account does not exist or has been closed and cannot be reopened (for example, if it has been deleted after long inactivity), the associated game history cannot be restored.

    For any account recovery attempt, provide accurate information and follow the guidance in the linked support articles and tools.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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