4,501 questions
2 answers
Gaming charges not mine
I'm getting continuing charges for gaming. NOT MINE No children in household. How do i stop charges?
Windows for home | Other | Gaming
asked
2026-11-03T15:16:41.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 46%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Dianna Woolley
0
Reputation points
edited the question
2026-11-03T17:58:20.61+00:00
Gérard Oomens
133.6K
Reputation points
Volunteer Moderator
0 answers
I got a false suspension on XBOX for my gamerpic.
I got a enforcement/suspension for my gamerpic. All it was it a CAT eating the chips RAFFLES in FRONT of the kids tv show TELETUBBIES HOUSE. AND I MADE THIS GAMERPIC.
Windows for home | Other | Gaming
4,501 questions
asked
2026-11-03T12:29:02.4733333+00:00
Sonicboylinden
0
Reputation points
commented
2026-11-03T16:13:59.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 98%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP3%3C/text%3E%3C/svg%3E)
piohal-3542
120
Reputation points
2 answers
I have 2 xbox profiles on 1 email address.
When i sign into my xbox console, i get my main profile with gamerscore etc. However, when i try to sign into my app on a tablet with the same email/password, i get an empty profile with 0 gamerscore, no subscriptions, games. I played World Of Warcraft…
Windows for home | Other | Gaming
4,501 questions
asked
2026-11-01T14:28:38.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 7.000000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Allan Park
0
Reputation points
answered
2026-11-03T14:10:42.3066667+00:00
Allan Park
0
Reputation points
2 answers
Microsoft Solitaire Premium subscription cancellation
A "Microsoft*Solitaire Premi425-681-6830 WA" charge appears on my credit card statement. The phone number provided is not in service. How do I cancel this subscription?
Windows for home | Other | Gaming
4,501 questions
asked
2026-11-02T19:07:39.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 82%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Leonard J Fabiano
0
Reputation points
answered
2026-11-02T19:49:17.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
90,530
Reputation points
Independent Advisor
2 answers
Unable to check conversion guidelines
Link: https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-conversions Is broken; how can we agree to terms we're not aware of?
Windows for home | Other | Gaming
4,501 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 89%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
1 answer
Mi teléfono entra en un "bucle" de inicio de sesión
Compré el Minecraft para celular y cuando intentamos iniciar sesión en la aplicación con la cuenta de Microsoft no inicia sesión, podemos hacer todo el proceso bien de poner el correo electrónico y todo, pero no inicia sesión. Podemos iniciar…
Windows for home | Other | Gaming
4,501 questions
asked
2026-10-31T23:56:29.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 52%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Benjamin Muñoz
0
Reputation points
commented
2026-11-02T08:58:51.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
30,065
Reputation points Microsoft External Staff
Moderator
1 answer
Is there still a way to view email linked to my mc account in the launcher?
I've already migrated and play Java Edition. There used to be a way but I can't find it. I'm signed in on the launcher but not in minecraft.net.
Windows for home | Other | Gaming
4,501 questions
asked
2026-11-01T03:20:45.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 5%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENT%3C/text%3E%3C/svg%3E)
Not Telling
0
Reputation points
commented
2026-11-02T07:52:46.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
12,725
Reputation points Microsoft External Staff
Moderator
2 answers
can i mod or good Samaritan help
i need to claim the 3 months of gamepass on my laptop to keep playing games with my friends and i need to use a credit card or paypal to enable it and i got none
Windows for home | Other | Gaming
4,501 questions
asked
2026-11-02T05:53:06.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 40%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
jack kennedy
0
Reputation points
answered
2026-11-02T06:32:06.6566667+00:00
DaveM121
945.3K
Reputation points
Independent Advisor
2 answers
my account for Solitaire & Casual Games has been lost
My account for Solitaire and Causual Games has been lost. How do I recover my games history?
Windows for home | Other | Gaming
4,501 questions
asked
2026-03-04T17:01:08.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 64%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John McLean
0
Reputation points
edited a comment
2026-11-02T03:32:42.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 35%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN1%3C/text%3E%3C/svg%3E)
NAP 1
0
Reputation points
2 answers
Game will not start
After a Microsoft update my game will not run. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Windows for home | Other | Gaming
4,501 questions
asked
2026-11-02T01:35:51.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 16%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Terry Annunzio
0
Reputation points
answered
2026-11-02T02:12:05.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
126.8K
Reputation points
Independent Advisor
1 answer
How to get my games back
I created a new Xbox account because I could log in to my old Xbox account but now I can't play my games that I brought from my old account what can I do ? I can't find a live agent only online help is there a number to call so someone can help me?
Windows for home | Other | Gaming
4,501 questions
asked
2026-05-29T14:56:22.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 6%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tony Anthony
0
Reputation points
commented
2026-11-01T17:37:28.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
23,690
Reputation points
Volunteer Moderator
1 answer
I am wondering
How do you change your ps5 from bedrock edition to java edition?
Windows for home | Other | Gaming
4,501 questions
asked
2026-11-01T14:47:08.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 46%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Cameron Moore
0
Reputation points
answered
2026-11-01T15:40:17.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511
49,665
Reputation points
Independent Advisor
1 answer
question about the aurora cape.
Good Day, i have a question about the aurora cape that i have redeemed through tiktok on the launch day on september 29th so the issue is that i dont have it in my inventory in bedrock and java but i have the email confirmartion and the order…
Windows for home | Other | Gaming
4,501 questions
asked
2026-11-01T11:05:30.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 39%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Evelina Basiul
0
Reputation points
answered
2026-11-01T11:06:35.9766667+00:00
AI answer
2 answers
Please explain and help me fix this error on mobile
I want to log into minecraft on mobile, and using my microsoft minecraft account. However,whenever i finish entering the verification code, i only get an error saying "something went wrong, please try again." With no solution. I've tried…
Windows for home | Other | Gaming
4,501 questions
asked
2026-08-30T00:41:41.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 17%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
raf
0
Reputation points
commented
2026-11-01T01:09:15.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 55.00000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Roshan Sony
0
Reputation points
1 answer
MW4 game sharing issue
My brother owns the new mw4 and I game share with him. I would like to play the game on my pc, but when I go to play it, it says I do not own it. I do not have this issue on my Xbox however when I go to play
Windows for home | Other | Gaming
4,501 questions
asked
2026-10-26T18:55:38.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 65%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nickolaus Dutka
0
Reputation points
commented
2026-11-01T00:38:41.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
15,440
Reputation points Microsoft External Staff
Moderator
1 answer
Why can't i buy minecraft anymore?
I have visited convenience stalls to buy the gift card but at checkout it always says that the transaction/activation failed. I opted to buy the game online, using paypal, however, it also says that the transaction failed, i have checked the necessary…
Windows for home | Other | Gaming
4,501 questions
asked
2026-10-31T15:05:34.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 90%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
kaemon Tan
0
Reputation points
answered
2026-10-31T23:33:23.63+00:00
Ian-T
15,440
Reputation points Microsoft External Staff
Moderator
1 answer
warranty for xbox series x controller expired before purchase date
i bought a xbox series x controller from walmart on 07-03-26, i am currently experiencing stick drift on the left stick, i was trying to get a warranty for the controller but in the microsoft warranty section of my account it says the warranty expired on…
Windows for home | Other | Gaming
4,501 questions
asked
2026-10-31T16:24:28.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 96%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
aarran long
0
Reputation points
answered
2026-10-31T21:04:47.5633333+00:00
Bulldog
5,500
Reputation points
2 answers
how do i get my minecraft account back
i gave a discord "verify" server my email that isnt linked to my minecraft account and i gave them my username and now i cant log into my minecraft account
Windows for home | Other | Gaming
4,501 questions
asked
2026-10-31T16:55:40.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 28.999999999999996%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
dis cord alt
0
Reputation points
answered
2026-10-31T17:50:15.4466667+00:00
paulr0511
49,665
Reputation points
Independent Advisor
2 answers
My account got hacked and I managed to recover access to it, but I don't have my games anymore?
I own two Minecraft accounts, and I have the original purchase receipts for both accounts saved in my email and on my PC. I have their emails and passwords saved in my phone, so I am 100% sure that these are the emails and I later changed the…
Windows for home | Other | Gaming
4,501 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 57.99999999999999%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
2 answers
why can’t i buy minecraft
i bought minecraft bedrock & java. i was only able to play bedrock & i didnt mind till it just randomly kicked me out of the game & told me to buy the full game. now i cant play bedrock or java & microsoft took my money & my minecraft…
Windows for home | Other | Gaming
4,501 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 54%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)