Mic, speakers, camera disconnecting when I join a Teams meeting

Question

Mic, speakers, camera disconnecting when I join a Teams meeting

Christian Wiseman 0

Around a month ago, my microphone, speakers, and camera started disconnecting around 90% of the time I joined a Teams meeting.

I have been using the same speaker / mic (Jabra SPEAK 510UC) for the last couple of years and the same camera Logitech HD Pro Webcam C290) for the past 5 years.

I have changed nothing in my audio or camera settings. The devices worked and now they disconnect almost any time I join a Teams meeting.

This is incredibly frustrating because I have around a half dozen Teams meetings per day. Whenever I start a meeting I race around changing my speaker and mic to a different source and then back to the Jabra and that usually restores it, but as you can imagine, this is a terrible workaround several times per day. I use Zoom and Google Voice a few times a week and there is no problem with the devices there. It is strictly in Teams.

I am at my wits end. Can someone help me please?

Windows 11 Pro 26300.9711

You have Microsoft Teams version 26260.1717.5229.7049.

You've got the latest version. It was last checked on 10/22/2026.

Ruby Nguyen 3,560 Reputation points Independent Advisor

2026-10-23T18:43:30.2866667+00:00

Hi Christian,

I hope you're having a good week.

I'm just checking in to see if there have been any updates on the issue.

Whenever you have an update, I'd be grateful if you could let me know.

Thanks again for your time.
Christian Wiseman 0 Reputation points

2026-11-02T14:58:10.1066667+00:00

Going through the instructions but no luck yet. Devices show connected but when I start a test call (most of the time, they blink on and off (audio and camera) and then mic and speakers 'didn't work' and camera comes back on (or sometimes stays off...
Ruby Nguyen 3,560 Reputation points Independent Advisor

2026-11-02T21:41:16.6733333+00:00

Hi Christian,

Since you have already completed the available troubleshooting steps and the issue continues, I recommend contacting your organization's IT administrator and asking them to create a support request in the Microsoft 365 Admin Center > Support > Help & Support for further investigation.

Note: In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

As a community user, I can provide public documentation, share troubleshooting guidance and help review the information you provide. I don't have access to internal diagnostic tools, engineering backlogs, or build level investigations.

I truly hope the support team can help resolve this issue quickly and I look forward to any updates you would like to share.

4 answers

Your answer

Ruby Nguyen 3,560 Reputation points Independent Advisor

2026-10-23T18:43:30.2866667+00:00

Hi Christian,

I hope you're having a good week.

I'm just checking in to see if there have been any updates on the issue.

Whenever you have an update, I'd be grateful if you could let me know.

Thanks again for your time.
Christian Wiseman 0 Reputation points

2026-11-02T14:58:10.1066667+00:00

Going through the instructions but no luck yet. Devices show connected but when I start a test call (most of the time, they blink on and off (audio and camera) and then mic and speakers 'didn't work' and camera comes back on (or sometimes stays off...
Ruby Nguyen 3,560 Reputation points Independent Advisor

2026-11-02T21:41:16.6733333+00:00

Hi Christian,

Since you have already completed the available troubleshooting steps and the issue continues, I recommend contacting your organization's IT administrator and asking them to create a support request in the Microsoft 365 Admin Center > Support > Help & Support for further investigation.

Note: In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

As a community user, I can provide public documentation, share troubleshooting guidance and help review the information you provide. I don't have access to internal diagnostic tools, engineering backlogs, or build level investigations.

I truly hope the support team can help resolve this issue quickly and I look forward to any updates you would like to share.

Answer 1

Abdur Rahman 0

Try updating Microsoft Teams and your audio/video drivers, then restart your computer. In Teams, go to Settings > Devices and make sure the correct microphone, speakers, and camera are selected.

Also, try joining a meeting through the Teams web version. If everything works there, the issue may be related to the desktop app. If the problem continues, please share your Windows version and whether you're using USB or Bluetooth devices.

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Answer 2

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Answer 3

Since your Jabra speaker and Logitech camera work fine with Zoom and Google Voice, this seems more like a Teams issue than a hardware problem.

A few things I'd try:

-Disconnect both devices, restart your PC, then reconnect them.

-Open Teams Settings > Devices and check if your Jabra and Logitech camera are selected correctly.

-Try clearing the Teams cache and signing in again.

-Check Windows Settings > Privacy & security > Microphone and Camera to make sure Teams has permission to access both.

-If possible, connect the devices directly to your PC instead of using a USB hub or dock.

Since this started happening recently, a Teams update or compatibility issue could also be involved.

Answer 4

Good day Christian,

Just to gently clarify before going any further, this forum is separate from Microsoft Support. I don’t have the ability to access or investigate individual accounts because this is a user‑to‑user support forum.

Since your microphone, speakers and camera work normally in Zoom and Google Voice, and you have updated Teams to the latest version, please try the following steps to verify your Teams and Windows settings:

Option 1: Test Teams on the web

Open an InPrivate or Incognito browser window. Additionally, you may consider using Microsoft Edge if you are currently using a different browser.
Go to https://teams.cloud.microsoft/ > Sign in with the same account > Allow microphone and camera access > Join a test meeting.

If the devices stay connected in Teams on the web, this helps isolate the issue to the Teams desktop application.

Option 2: Check the devices in Teams

Disconnect your audio device and webcam.
Completely close Teams.
Reconnect both devices and open Teams.
Go to Settings and more > Settings > Devices.
Under Audio, select your preferred device for both Speaker and Microphone.
Under Video, select your webcam.
Select Make a test call and check whether the devices stay connected.

Option 3: Verify Windows permissions

Open Windows Settings > Privacy & security > Microphone. Turn on:

Microphone access.
Let apps access your microphone.
Microsoft Teams.
Let desktop apps access your microphone.

Go to Privacy & security > Camera. Turn on:

Camera access.
Let apps access your camera.
Microsoft Teams.
Let desktop apps access your camera.
Restart Windows and test Teams again.

If these settings are already enabled, turn them off and back on before restarting the computer.

Option 4: Confirm the devices work in Windows

Open Windows Settings > System > Sound.
Under Output, select your speaker and confirm it is enabled.
Under Input, select your microphone and run a microphone test.
Verify Windows detects audio input.
Restart Teams and run another test call.

Option 5: Eliminate application conflicts

Close Teams completely.
Close Zoom, browsers, camera utilities, recording software, and any other apps that use audio or video devices.
Disconnect and reconnect the devices directly to the computer.
If you use a USB hub or docking station, connect the devices directly to the PC for testing.
Open Teams and join another meeting.

Option 6: Reset and repair Teams

Please note that this removes local Teams data and may reset some personal settings.

Close Teams.
Open Windows Settings > Apps > Installed apps.
Find Microsoft Teams and select More options > Advanced options > Reset.
Sign back in and select your devices again.
If the issue still persists, you can select Repair, then reopen Teams and test again.

If you have any questions, please don’t hesitate to reach out at any time.

Thank you for your patience and understanding.

If you have any extra questions about this answer, please click "Comment".