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Why isn't sound on Teams coming through my headphones, when it is when I use other apps on my laptop?

I've tried 2 sets of bluetooth headphones with my laptop. I can't hear sound on Teams through either, even though when I play a youtube video, sound does come through my headphones on both. When I test the speaker and mic, the mic on my headphones is…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-11-03T12:54:59.8966667+00:00
Phil Cairns 0 Reputation points
edited an answer 2026-11-03T13:41:08.6266667+00:00
Daniel-Vo 7,895 Reputation points Microsoft External Staff Moderator
3 answers

Mic, speakers, camera disconnecting when I join a Teams meeting

Around a month ago, my microphone, speakers, and camera started disconnecting around 90% of the time I joined a Teams meeting. I have been using the same speaker / mic (Jabra SPEAK 510UC) for the last couple of years and the same camera Logitech HD Pro…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-22T15:10:30.35+00:00
Christian Wiseman 0 Reputation points
commented 2026-11-02T21:41:16.6733333+00:00
Ruby Nguyen 3,640 Reputation points Independent Advisor
1 answer

Caller ID for inbound calls

Only callers initials are showing up on caller ID on inbound calls & it used to show full names. How do I get full names back on the caller ID display? Thank you!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-11-02T19:26:26.3766667+00:00
Carol Ryan 0 Reputation points
answered 2026-11-02T19:48:40.81+00:00
Kai-L 20,985 Reputation points Microsoft External Staff Moderator
2 answers

Since Update, Teams ALWAYS Mutes Me When Entering a Meeting - Stop!

Since the latest Teams update, my microphone is ALWAYS on mute when I enter a meeting, even when it's just me and one other person. This is very frustrating! How do I change this setting so I am not muted by default? According to CoPilot, the setting has…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2025-08-20T15:35:02.81+00:00
CHESS Khristina (Khris) 85 Reputation points
answered 2026-11-02T09:28:21.44+00:00
Bob London 0 Reputation points
3 answers

Teams freezes every time I turn my camera on in a teams meeting

My teams meetings freeze any time my camera is on. I have tried uninstalling teams and reinstalling plus clearing the cache. What other things can I try??

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-29T19:27:36.5033333+00:00
Kaila Sneed 0 Reputation points
commented 2026-10-30T18:14:06.9966667+00:00
Clover-L 110 Reputation points Microsoft External Staff Moderator
1 answer

Teams desktop: system-wide lag when decoding incoming camera video, Video Codec engine at 70 % (AMD Radeon integrated GPU)

In the Teams desktop app, my whole computer starts lagging as soon as another participant turns their camera on: audio becomes choppy, video drops to a very low frame rate and all applications stutter. After a few minutes it recovers on its own and stays…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-30T10:30:52.5733333+00:00
COUPPE, Damien 0 Reputation points
answered 2026-10-30T11:49:33.45+00:00
Julie Huynh 4,105 Reputation points Independent Advisor
3 answers

No audio or microphone in Teams meetings, then removes all audio input/output from PC

New laptop. New Teams install. Up to date. The following is only an issue in Teams, no other programs have this issue. No audio or microphone with any devices in Teams. ~50% of the time the Test Call does not load at all, or does not close and i have to…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-02-03T06:38:54.16+00:00
Anonymous
answered 2026-10-30T08:59:29.3233333+00:00
Verbeek, Rene 0 Reputation points
2 answers

Teams Meeting quality

becomes unstable sound quality and vision after 30 minutes

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-29T03:15:02.76+00:00
Ken Knox 0 Reputation points
commented 2026-10-30T02:06:58.96+00:00
Jade Ng 16,530 Reputation points Microsoft External Staff Moderator
2 answers

Microphone muted by default on incoming/outgoing calls when using a headset

I am experiencing a persistent audio issue during calls in Microsoft Teams when using a headset. Whenever I join an incoming call or start an outgoing call, my microphone is completely silent to the other party, even though the microphone icon in the…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-28T02:54:33.5133333+00:00
Max Macus 0 Reputation points
commented 2026-10-29T11:01:20.3+00:00
Elena-VH 2,450 Reputation points Independent Advisor
3 answers

Microphone and speaker not working on Teams

My microphone and speaker are not working on test in Teams. They work fine for everything else, but when I run the test on teams, I don't hear anything. My camera is working.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-27T15:20:55.19+00:00
Matt Kimerer 0 Reputation points
commented 2026-10-28T18:49:41.2+00:00
Hani-Ng 2,835 Reputation points Independent Advisor
2 answers

How to fix camera

Hi i can not use my camera in Teams especialy. If i have a meeting in Teams, i can not use my camera even i tryed everything Thank you Gabby

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-27T12:01:51.33+00:00
Gabriela Lungu 0 Reputation points
commented 2026-10-28T11:55:44.45+00:00
Kristen Tran 2,705 Reputation points Independent Advisor
2 answers

Laptop Audio in teams

My lap top shows the speak is open and volume is up, I can hear the invitees, but they cannot hear me. Then, the meeting seemed to synch with my iphone (I dont want that) not sure how to fix

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-26T19:54:37.4433333+00:00
Lisa Bragg 0 Reputation points
commented 2026-10-27T18:30:36.4333333+00:00
Ruby Nguyen 3,640 Reputation points Independent Advisor
2 answers

Stream both cameras in youtube

In Microsoft Teams. If I use Custom Streaming and stream to YouTube can I add both cameras in the stream or does it only work with 1 camera

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-27T11:28:42.84+00:00
Gerson Reyes 0 Reputation points
edited an answer 2026-10-27T11:40:13.9766667+00:00
Jayden-P 4,145 Reputation points Independent Advisor
1 answer

Speakers stopped working

My audio stopped working on MS TEAMS today (10 September 2026), no ability to troubleshoot and none of the options (other speakers) seem to work.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-09-10T21:54:04.82+00:00
MIKE SMITH 0 Reputation points
commented 2026-10-26T22:49:35.1766667+00:00
Ivory 2,610 Reputation points Independent Advisor
1 answer

Microphone Issue

During Teams meeting the other team member are not hearing sound properly.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-22T11:18:48.93+00:00
Vijay Galgali 0 Reputation points
commented 2026-10-23T13:01:04.7+00:00
Roebe Ta 1,825 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

TEAMS no audio output after system software automatic update

TEAMS audio/video output has been working fine for years. A month or so ago, audio output suddenly stopped working although video continued OK and microphone input continued to work ok. Audio works fine on all other applications. I spent 6 hours…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-22T14:56:11.36+00:00
dale simmons 40 Reputation points
commented 2026-10-23T08:27:05+00:00
dale simmons 40 Reputation points
2 answers

MTR camera/screen share issues in ver. 5.7.112.0

Microsoft Teams Rooms 5.7.112.0 causes black camera video and black content sharing on Lenovo ThinkSmart Hub (Windows 11 25H2 / 11H1 image). Symptoms: Camera works in Windows Camera app Camera preview works in MTR Live meeting camera becomes black …

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-13T07:42:16.4633333+00:00
steffen storøy 20 Reputation points
edited an answer 2026-10-22T08:43:34.6966667+00:00
Erik Janssen 0 Reputation points
2 answers

Logitec Camera settings with Teams meeting

I am able to go into my computer settings for "manage camera" for my external Logitec camera and change the Pan and Zoom. However, when I go into a Teams meetings, the settings do not keep. How do I have these settings update in the Teams…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-17T21:58:27.4533333+00:00
Damon, Jennie 0 Reputation points
commented 2026-10-20T19:44:17.0466667+00:00
Ryan-N 16,775 Reputation points Microsoft External Staff Moderator
2 answers

Trying to pair Ortizan earbuds

I'm trying to connect my Ortizan bluetooth to join in on a online work class

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-16T13:44:00.42+00:00
Sophia Toussaint 0 Reputation points
commented 2026-10-19T11:51:30.1666667+00:00
Daniel-Vo 7,895 Reputation points Microsoft External Staff Moderator
2 answers

Problem with screen as described below

When entering a teams meeting initiated by a third party, my screen is half and dark gray on the bottom. Nobody can see my face/image.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-10-15T14:20:48.55+00:00
jay bartelstone 0 Reputation points
commented 2026-10-16T15:05:34.9433333+00:00
Ruby Nguyen 3,640 Reputation points Independent Advisor