My account got hacked and I managed to recover access to it, but I don't have my games anymore?

Check the recovered Microsoft account’s Order history first: if the Minecraft order is absent, you are likely signed into a different Microsoft account from the one holding the license; if it is present as Completed or Redeemed, escalate it as a missing entitlement.

1. Determine which account owns Minecraft

1. Sign in at the Microsoft account order-history page using the recovered account.
2. Select Payment & billing → Order history.
3. Set the date range to include the original purchase date.
4. Look for Minecraft and check whether its status is Completed or Redeemed. Microsoft specifically advises checking the correct account when multiple accounts exist.^1^

Then use the matching case below.

If the Minecraft order appears

The purchase is associated with that recovered Microsoft account. Do not buy Minecraft again.

1. In Windows, open Microsoft Store → profile icon and sign out.
2. Sign back in with the exact Microsoft account whose order history contains Minecraft.
3. Open the Xbox app and Minecraft Launcher, sign out of each, and sign back in with that same account.
4. In Microsoft Store, open Library and check whether Minecraft or Minecraft Launcher offers Install. Microsoft documents that purchased games can be found in Order history or the Store library.^2^
5. If the launcher still displays Buy, contact Microsoft Support and report:
   “Minecraft purchase is Completed/Redeemed in this account’s order history, but the Minecraft Launcher does not detect the entitlement.”

Provide:

• Microsoft order number
• Purchase date and amount
• Minecraft edition
• Current Xbox gamertag
• Screenshot or printed invoice from Order details
• Screenshot showing Buy in the launcher
• Confirmation that Microsoft Store, Xbox app, and Minecraft Launcher use the same account

The support path is Get Help → Contact Support; the sign-in helper can also offer an agent depending on the issue.^3^

If the Minecraft order does not appear

The recovered sign-in has not been shown to be the account that owns the game. A Gmail address can be used as a Microsoft account name, but the Gmail mailbox and Microsoft account are separate. Also check any alternate email address that may have been associated with the purchasing account; Microsoft recommends searching email accounts for purchase receipts when identifying the correct Microsoft username.^4^

Compare the recovered account with your receipt:

• Microsoft order or transaction ID
• Original Microsoft sign-in address
• Purchase date, amount, and payment method
• Minecraft username and Xbox gamertag
• Any alternate email address or phone number formerly attached
• Whether the gamertag shown now is the same one used before the compromise

If the recovered account has a different gamertag and no matching order, explain that clearly in the support request. Do not post receipts, order numbers, email addresses, or payment details publicly.

Support routing depends on when and where Minecraft was purchased:

• Before July 25, 2022: Minecraft Player Care uses transaction IDs for Mojang accounts and qualifying older Minecraft purchases.
• Microsoft Store purchase after July 25, 2022: Microsoft Support handles it.

Minecraft’s transaction-ID guidance explains how to locate proof in the confirmation email or through the payment provider.^5^ Minecraft support options are available through its Help Center.^6^

Your Hypixel membership may help identify the Minecraft username or UUID used on the server, but it does not establish a Microsoft Store Minecraft entitlement; include it only as supplementary account-history evidence.

Secure the recovered account and PC

Since the password has already been changed, do not simply repeat that step. Instead:

1. Run Windows Security → Virus & threat protection → Scan options → Full scan → Scan now. Microsoft recommends clearing malware before making further account-security changes.^7^
2. Open the Microsoft account Recent activity page and inspect the last 30 days.
3. Mark unknown entries This wasn’t me or select Secure your account.
4. Remove unknown trusted devices, security methods, and application permissions; then enable two-step verification. The activity page records events such as alias changes, security-information removal, password changes, and permissions granted to applications.^8^

References

1. View your Microsoft Store order history
2. [Xbox](https://support.microsoft.com/accounts-billing/find-and-install-your-microsoft-downloads-from-microsoft-store#troubleshooting)
3. Microsoft account sign-in helper | Microsoft Support
4. Check products or services where you used your Microsoft account | Microsoft Support
5. Locating Your Minecraft Transaction ID for Account Support
6. help.minecraft.net
7. How to recover a hacked or compromised Microsoft account | Microsoft Support
8. What is the Recent activity page? | Microsoft Support