Mouse & Keyboard via Blue tooth

Welcome Bill Bressette,

Thanks for reaching out to Microsoft Q&A Forum. I understand that your Bluetooth mouse and keyboard aren't communicating with your display on Windows 11.

Could you please confirm whether the display is a monitor connected to a Windows 11 PC, or an all-in-one PC running Windows 11? Also, do the mouse and keyboard appear in Settings under Bluetooth & devices, and if so, do they show as Paired or Connected?

In the meantime, you can try these steps:

1, Make sure Bluetooth is turned on and the devices are ready

• Open Settings, select Bluetooth & devices, and make sure Bluetooth is set to On.
• Charge the mouse and keyboard or replace their batteries.
• If either device has a channel or multi-device switch, make sure it's set to the channel paired with this computer and not to another device.

2, Remove and pair the devices again

• Go to Settings, then Bluetooth & devices, then Devices.
• Select the three dots next to the mouse or keyboard and choose Remove device.
• Put the mouse or keyboard into pairing mode. Check the device manual for the pairing button.
• Select Add device, choose Bluetooth, and select the device from the list.

3, Restart the Bluetooth Support Service

• Press Windows + R, type services.msc and press Enter.
• Right-click Bluetooth Support Service and select Restart.
• Double-click it, set Startup type to Automatic, then select Apply and OK.

Looking forward to your update.

Hi, Are both the mouse and keyboard unresponsive when connected to the display?

Have you tested the mouse and keyboard on another device to check if they are working?

Have you tried restarting both the display and the connected computer?

Could you please share the make and model of your mouse and keyboard?