26,682 questions

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2 answers

Connect me with a live person

I do not want to talk with AI. I want to connect with a biological person about my Microsoft 365 subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T16:04:36.1766667+00:00
Cynthia Fuller 5 Reputation points
answered 2026-11-03T20:04:26.94+00:00
Stefan Blom 356.9K Reputation points MVP Volunteer Moderator
2 answers

what is ment by end date for 365? if ths so do Ihave to purchase a new 365 verdion$!

I got a message that my 365 is no longer valid! What dose this mean, do have purchase a new version or dose my current version will not work anymore!!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T17:29:38.3466667+00:00
Ulysses Walls JR 0 Reputation points
answered 2026-11-03T18:13:27.16+00:00
John Jefferson Doyon 90,530 Reputation points Independent Advisor
2 answers

Billed for a device and account I no longer have access to

I was billed for an account and device I no longer have access to. How to do I get a refund and more importantly prevent a recurring charge from happening again?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T17:27:19.38+00:00
Monica Chandler 0 Reputation points
answered 2026-11-03T18:05:24.4233333+00:00
DaveM121 945.3K Reputation points Independent Advisor
2 answers

Charged twice

I was charged twice yesterday for purchase of Microsoft 365. I cancelled one of the charges, but was not directed regarding refund. I would like confirmation that a refund will be issued.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T16:29:41.19+00:00
Nancy Johnson 0 Reputation points
answered 2026-11-03T17:02:04.68+00:00
EmilyS726 277.3K Reputation points Independent Advisor
2 answers

Publisher is unlicensed

When starting Publisher the product shows as unlicensed despite having an active license for Office 365 family. Please advise how I can resolve this issue. Thank you, Jim Chase

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T16:19:39.0333333+00:00
Jim Chase 0 Reputation points
answered 2026-11-03T16:54:42.4833333+00:00
EmilyS_726 34,010 Reputation points Volunteer Moderator
2 answers

Microsoft 365 subscription

Need to know when my Microsoft 365 subscription expires

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T13:36:35.21+00:00
Merle Van Gieson 0 Reputation points
answered 2026-11-03T14:12:59.18+00:00
SD - IA 182.4K Reputation points Independent Advisor
2 answers

Microsoft 365 subscription

My Microsoft 365 subscription has been cancelled, even though I made a payment of £104.99 on 20 October 2027.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T13:19:22.7333333+00:00
Moses Aderounmu 0 Reputation points
answered 2026-11-03T14:00:50.65+00:00
paulr0511 49,665 Reputation points Independent Advisor
1 answer

Microsoft Account Remediation Loop After Forced Outlook.com Migration

My Microsoft 365 Family subscription was originally created and managed using a custom-domain Microsoft account. Microsoft later required me to create an Outlook.com address and make it the primary account identity. Since that migration, account…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-30T18:15:29.5+00:00
Mike Harriman 0 Reputation points
commented 2026-11-03T13:16:46.54+00:00
Mike Harriman 0 Reputation points
2 answers

Cancelling subscription when you cant remember account details

Hello THIS IS NOT ABOUT THIS ACCOUNT. We brought a laptop for my daughter for uni and a one year recurring subscription to Microsoft 365 personal, when she got to uni they gave access to the uni license, so now because she has logged out of the first…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T11:27:26.87+00:00
simon cramp 0 Reputation points
answered 2026-11-03T12:02:00.4866667+00:00
DaveM121 945.3K Reputation points Independent Advisor
1 answer

billing issue

"subscription problem with expired Microsoft 365 family

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T09:47:44.0333333+00:00
Craig Samuelson 0 Reputation points
commented 2026-11-03T10:21:09.1233333+00:00
Bulldog 5,500 Reputation points
2 answers

Credit Card Issues

credit card is not being accepted for renew subscription

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-27T14:31:58.5233333+00:00
ANTONIA TREVINO 0 Reputation points
commented 2026-11-03T08:35:31.55+00:00
Norah-L 12,725 Reputation points Microsoft External Staff Moderator
2 answers

Wrong email address listed in communications to verify account

When I am trying to verify my account information, I get a reply back " Verify your email We sent an email to ____ to make sure you own it. Please check your inbox and follow the instructions to finish setting up your Microsoft account." The…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T20:14:04.5833333+00:00
Laurel Hufford 0 Reputation points
commented 2026-11-03T04:24:40.6233333+00:00
Laurel Hufford 0 Reputation points
2 answers

bank card details incorrect message when adding bank card for renewal

I have checked and checked and tried with spaces, without spaces, changing the way the address is added etc and I still keep getting a message that my bank card number is incorrect!! so frustrated!! I don't have another card to try, I've tried different…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T00:29:54.0866667+00:00
Y Fin 0 Reputation points
answered 2026-11-03T03:25:58.3066667+00:00
paulr0511 49,665 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

how to recover my account

I try to loggin my account and encounter this screen. How to recover it?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T16:11:07.5066667+00:00
NGUYỄN HỮU THỊNH 25 Reputation points
accepted 2026-11-03T03:25:00.76+00:00
NGUYỄN HỮU THỊNH 25 Reputation points
1 answer

Why do acsr form not sending my 9 digit for my cdoc case??

I have a cdoc case it asked me to fill an acsr form and the said it Will send me a 9 digit code for me to reply to the email,but i DIDNT receive any digit and i tried a few times on different device and they said 24 hours??? Please help me so i can get…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T13:09:48.4566667+00:00
Kaleb Ambarita 0 Reputation points
answered 2026-11-03T03:22:19.75+00:00
Chloe-V 14,975 Reputation points Microsoft External Staff Moderator
2 answers

Can't make payment to Microsoft 365 Family Account

Hi, I am having of making payment to our Microsoft 365 family by using credit card, have tried to use 2 cards to make payment but unable to do so as it keep popping up 'to check credit card details' when i tried to make payment. Can I know how to…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-03T02:31:20.4266667+00:00
Spektra Watertech 0 Reputation points
answered 2026-11-03T03:19:51.28+00:00
paulr0511 49,665 Reputation points Independent Advisor
1 answer

why was my subscription disabled?

Dear Microsoft Support, I am writing to formally request an explanation and immediate resolution regarding the cancellation of my Microsoft account. My subscription was renewed on October 12, 2026, using my credit card, and the payment was successfully…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T22:15:24.34+00:00
ELDON HEASTON 0 Reputation points
answered 2026-11-03T02:15:55.7766667+00:00
Brian Tillman 28,130 Reputation points Independent Advisor
2 answers

Location matching

My location and microsoft store are set to Australia but when I go to purchase PDF X it says they arent the same and therefore wont process the purchase? How can I fix

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-01T23:41:34.79+00:00
Dean Carroll 0 Reputation points
answered 2026-11-02T23:58:04.82+00:00
Ferdinand Nanalig 33,570 Reputation points Independent Advisor
1 answer

Will Microsoft 365 users who accepted family plan invite need to do anything once current personal subscription ends?

I have paid for a Microsoft Office subscription for 3 different laptops. Two of the plans/devices are personal plans. The last device I purchased, I purchased the Microsoft 365 Family subscription. I attempted to cancel the 2 others plans, so that we…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T23:05:14.4433333+00:00
Shannon Smith 0 Reputation points
answered 2026-11-02T23:05:59.4133333+00:00

AI answer

1 answer

my computure wont let me log in saying my microsft account is logged into another divice

how to transfer my key code to another device from microsoft

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T18:21:50.4366667+00:00
lasell Campbell 0 Reputation points
answered 2026-11-02T22:35:41.2066667+00:00
Jeronimo Fuerte 48,515 Reputation points Independent Advisor