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Unable to add school account to OneDrive

My school microsoft account on OneDrive stopped syncing and told me it needed me to re-enter my credentials, upon which it would promptly error out before giving me the chance. so I removed the account and tried to re-add it, but after I enter my…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-11-03T18:02:49.9933333+00:00
Brayden Chatlain 0 Reputation points
2 answers

I can't sign in in desktop apps

I have been unable to sign in to my university Microsoft account ([Moderator note: Personally Identifiable Information removed] @qu.edu.qa]) in the desktop versions of PowerPoint, Outlook, OneDrive, and other Microsoft Office applications for…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-10-28T07:40:25.4466667+00:00
edited a comment 2026-10-29T10:30:40.5666667+00:00
Doris V 2,760 Reputation points Microsoft External Staff Moderator
5 answers

Using My Student Microsoft 365 Subscription with My Existing Account

Hi, I previously had a Microsoft 365 subscription linked to my Gmail address ([Moderator note: Personally Identifiable Information removed]@gmail.com). When the subscription expired, I purchased a new Microsoft 365 student subscription using my…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-10-19T16:12:24.35+00:00
Tansu Albaycan 0 Reputation points
commented 2026-10-22T07:48:27.6533333+00:00
Tansu Albaycan 0 Reputation points
2 answers

Retrieving deactivated email

I am trying to access a deactivated email from when I was in college as I have accounts that are tied to that email that I can change without being able to access said email. Is there any way that I am able to access this email? I have already tried…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-10-17T01:17:58.62+00:00
cameron opalacz 0 Reputation points
commented 2026-10-18T07:45:04.7533333+00:00
Doris V 2,760 Reputation points Microsoft External Staff Moderator
2 answers

I would appreciate your assistance in recovering my data as soon as possible.

All of my data on OneDrive has been deleted, and the files in the Recycle Bin appear to be empty. I would appreciate your assistance in recovering my data as soon as possible.

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-11T11:41:03.3066667+00:00
Đinh Thị Út Nhã 0 Reputation points
commented 2026-10-10T06:56:08.48+00:00
Đinh Thị Út Nhã 0 Reputation points
1 answer

How do I find the exact break down of what each item in my One drive is taking exactly how much space

Hi Team, I have a personal Microsoft 365 Family Membership, and have files stored in my one drive and for the past month i have been repeatedly getting the notification that my one drive is full but i am unable to find out exactly how much space each…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-10-06T19:31:56.9633333+00:00
Prithvi Kalyan 0 Reputation points
commented 2026-10-03T01:38:52.7666667+00:00
Bvg Bvg 0 Reputation points
1 answer

How to access onedrive data, as previous edu email domain shifted to another

The issue is, recently my university provided edu email id domain got shifted to another, so now I'm failing to access my onedrive data due to this issue, how can I again get back access to my onedrive data?

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-09-28T04:35:54.05+00:00
MD ABDULLAH AHMED POLASH 0 Reputation points
commented 2026-09-29T00:23:33.3833333+00:00
Kien 1,790 Reputation points Independent Advisor
2 answers

How do i fix error code 657rx on my Laptop?

I use my own laptop for school and one time my one drive stopped working. I tried to fix it by myself and it didnt work, ever since then, i couldn't log into any apps that required a microsoft login with my school email. This includes minecraft, outlook,…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-09-25T01:47:05.2733333+00:00
REE Aiden 0 Reputation points
commented 2026-09-28T05:10:28.1+00:00
Jade Ng 16,530 Reputation points Microsoft External Staff Moderator
2 answers

Documents appearing via university OneDrive account on a PC I've logged out of months ago. Unable to remove account.

All of a sudden documents are showing up on friend's PC via OneDrive. They are ALL of the documents on my student OneDrive account. My friend looked and found my account buried in the windows settings, not the Microsoft account or onedrive settings…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-09-18T08:24:53.1766667+00:00
Liam C 0 Reputation points
commented 2026-09-19T08:21:09.4766667+00:00
Jayden-P 4,145 Reputation points Independent Advisor
1 answer

when i try to enter my card details it says that it's invalid and yet all my entries are valid

when i try to enter my card details it says that it's invalid and yet all my entries are valid

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-08-02T20:34:49.58+00:00
ezron kipkoech 0 Reputation points
commented 2026-09-15T05:37:33.6233333+00:00
Hodgestin Siska 0 Reputation points
1 answer

¿Como soluciono el error: error de servidor(/): GetSections returned no conversation history?

No puedo usar Copilot para acceder a mis archivos de office para estudiar. Ayuda!

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-09-08T15:42:56.4433333+00:00
Lucas Buso 0 Reputation points
answered 2026-09-08T16:00:41.9333333+00:00
Ivory 2,610 Reputation points Independent Advisor
1 answer

Word document has reverted to a previous version

I was working on an assignment for university, and I accidentally closed the wrong Word tab. I opened it back up and it had reverted to a version from several days ago. I have the file saved to my university OneDrive, and auto-save was turned on when I…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-05-03T11:28:34.83+00:00
Michael Jones 0 Reputation points
commented 2026-09-05T17:57:11.43+00:00
Harsh 0 Reputation points
1 answer

How do I find inaccessible/lost documents from an alumni education account?

BACKGROUND: I am an alumni at my school. My account "fell through the cracks" for years and I maintained access to all student features and apps. I used that account for almost every document need I had for the past 5-6 years. They have since…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-09-03T18:45:49.28+00:00
S Fansler 0 Reputation points
answered 2026-09-03T19:55:02.3033333+00:00
Emily T 990 Reputation points Microsoft External Staff Moderator
1 answer

How to update onedrive

How to update onedrive on my pc's as it does not update automatically

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-09-01T20:16:56.2533333+00:00
John Halvorsen 0 Reputation points
commented 2026-09-02T22:42:56.6+00:00
Kai-L 20,985 Reputation points Microsoft External Staff Moderator
1 answer

Version History Consuming Too Much Space

Is there a way to control the version history so that older versions of large files don't consume so much space?

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-08-31T23:09:04.9633333+00:00
Turner, Donald 0 Reputation points
commented 2026-09-01T23:37:34.65+00:00
Dora-T 1,895 Reputation points Independent Advisor
2 answers

One drive not syncing

I cleared all the caches, checked the internet connection, reset Onedrive, deleted Onedrive and then reinstalled it, and nothing works. They refuse to sync Onedrive to my computer.

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-08-28T15:33:21.82+00:00
Monroe Vada 0 Reputation points
commented 2026-08-29T15:31:16.8766667+00:00
Jayden-P 4,145 Reputation points Independent Advisor
3 answers

2,00,000+ Users are getting affected | Onedrive Embed URLs are not working. Blank sheet is getting displayed.

Hi. When we're trying to embed onedrive excel sheets' url on the website to provide problems in order to practice MS Excel formulas, it's showing no sheet/blank sheet. We've check embedded code, it's perfectly right for all problems. We're doing this all…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-08-24T15:16:41.62+00:00
Achalesh Lakhotiya 5 Reputation points
edited a comment 2026-08-27T15:46:19.3533333+00:00
Emily T 990 Reputation points Microsoft External Staff Moderator
2 answers

I'm getting an error and can't sync my OneDrive credentials because I want to re-enter them to continue syncing.

I want to sync OneDrive again, but I get an error when I enter my credentials. What should I do?

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-08-24T01:26:35.25+00:00
Hayes Victoria 0 Reputation points
commented 2026-08-25T06:52:59.2366667+00:00
Teddie Dang 1,970 Reputation points Independent Advisor
1 answer

Microsoft One Drive and Outlook access denied

Hi, I can't login to my account because I lost my student status when I was somewhere that I had no access to internet for more than 2 months. Now that I am back I can't log in but I received an email saying I the Onedrive data stays available for a…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-08-24T10:37:05.68+00:00
Golnaz Golestani 0 Reputation points
edited the question 2026-08-24T11:22:59.3933333+00:00
Golnaz Golestani 0 Reputation points
2 answers

OneDrive files were deleted and restored, but the contents are missing

Hello, While using OneDrive, a notification appeared and I accidentally clicked OK without fully reviewing it. Afterward, I discovered that a number of my files had been deleted. I attempted to restore the files using both the Windows Recycle Bin and the…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-08-19T15:23:07.93+00:00
Rhodes Livia 0 Reputation points
commented 2026-08-20T22:57:29.4933333+00:00
Chris-D 2,620 Reputation points Independent Advisor