779 questions
1 answer
Keep getting contact Microsoft in regards to downloading Windows 11
My school computer crashed for the 4th time since I started school. Every time it has a windows update it will give that message boot fail. I never used BitLocker codes but all the time I get asked for it. Right now I have been trying to get my computer…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-10-25T03:01:50.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 26%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI1%3C/text%3E%3C/svg%3E)
IanDeLeos-1061
0
Reputation points
commented
2026-10-29T08:31:41.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Daphne Huynh (WICLOUD CORPORATION)
2,540
Reputation points Microsoft External Staff
Moderator
1 answer
You don't have any bitlocker key uploaded to your account
Hello, I’m facing an issue with my PC where it is prompting me to enter the BitLocker recovery key. I logged into my Microsoft account via the recovery portal (aka.ms/recoverykey), but it shows the message: "You don't have any BitLocker recovery…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-04-21T10:50:59.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Vidhan Admin
5
Reputation points
commented
2026-10-27T13:04:27.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 3%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Anup Kumar Parida
0
Reputation points
1 answer
bitlocker keys
my pc locke by bitlocker i have microsoft account but when login into my account when i fing bitlocker this massage is comming You can't access this site right now This site requires a security code to sign in. When your security info updates on…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-10-21T04:39:33.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 53%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
native balapur
0
Reputation points
answered
2026-10-21T07:10:00.9566667+00:00
Daphne Huynh (WICLOUD CORPORATION)
2,540
Reputation points Microsoft External Staff
Moderator
2 answers
How do I get my bitlocker code number
Something on my desktop changed when I rewired my computers fans I had to unplug my graphics card to get to the fan insert after plugging everything back in when I turned on my computer it showed a screen that said I need a bitlocker ID number how do I…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-10-21T01:07:45.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 2%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Chuck D
0
Reputation points
answered
2026-10-21T01:54:21.6766667+00:00
EmilyS_726
34,010
Reputation points
Volunteer Moderator
1 answer
My bitlocker recovery key is available butit showing it has incorrect key last time it work but now it's not
My bitlocker recovery key is available butit showing it has incorrect key last time it work but now it's not
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-10-20T12:03:01.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 11%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Srikanth Thewar
0
Reputation points
answered
2026-10-20T12:50:45.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 16%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
VPHAN
47,355
Reputation points
Independent Advisor
2 answers
The bitlocker is locked out on shared computer. How can I unlock the bitlocker?
How can I unlock the bitlocker on a production line computer, This computer is shared on all 3 shifts and is used to print handling units for every skid that we produce.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-10-17T12:33:51.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 1%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tabitha
0
Reputation points
answered
2026-10-19T06:27:15.1033333+00:00
Daphne Huynh (WICLOUD CORPORATION)
2,540
Reputation points Microsoft External Staff
Moderator
1 answer
BitLocker Decryption Stuck at 26.3% on Windows 11 — Error 0x803100d6 When Resuming
Hello, I am experiencing a persistent BitLocker issue on my Windows 11 laptop and would appreciate help resolving it without losing my data. My C: drive has a capacity of 375.73 GB. BitLocker decryption has been stuck for a long time, and the current…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-10-15T18:23:30.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 22%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZA%3C/text%3E%3C/svg%3E)
Zeeshan Ahmad
0
Reputation points
commented
2026-10-17T16:59:57.46+00:00
Chance Maurice Niyonzima
825
Reputation points
Independent Advisor
3 answers
BitLocker Recovery Prompt After Connecting New Thunderbolt Docks
Hi guys, Corporate laptops consistently prompt for the BitLocker recovery key after booting with newer Thunderbolt docking stations attached. The issue appears to be related to changes in the TPM PCR measurements caused by the dock firmware or device…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-10-03T00:12:18.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 67%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John Doe
40
Reputation points
answered
2026-10-13T07:00:27.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 86%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jason Nguyen Tran
29,545
Reputation points
Independent Advisor
2 answers
BitLocker Data Recovery Without Formatting
Is there any way we can recover my documents without formatting the hard drive? The drive is protected by BitLocker, and I’m trying to determine whether there’s a legitimate way to recover or access the files without losing the data. If the BitLocker…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-10-01T05:29:10.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 28.000000000000004%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
Waisea Jinairavula
0
Reputation points
answered
2026-10-01T07:47:39.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 36%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXN%3C/text%3E%3C/svg%3E)
Xuan Nhu
1,695
Reputation points
Independent Advisor
2 answers
How to recover Bit locker key in Win 10 professional?
How to recover Bit locker key in Win 10 professional?
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-28T08:36:16.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 48%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lakshmikanth Reddy
0
Reputation points
commented
2026-09-30T07:15:23.7+00:00
Chance Maurice Niyonzima
825
Reputation points
Independent Advisor
1 answer
How do I decrypt a bitlocker encrypted drive without the bitlocker key
I got a SSD crashed and sent to data recovery center, it cloned out the data but require bitlocker recovery key. but we doesn't know which microsoft account got the bitlocker key. Is there any way to get the bitlocker key?
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-24T10:04:10.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 7.000000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sunny - (RNS)
0
Reputation points
answered
2026-09-24T10:34:30.73+00:00
Harry Phan
35,805
Reputation points
Independent Advisor
1 answer
BitLocker recovery after motherboard replacement — bitlocker key not found.
I have replace my dead Dell xps 15 9500 laptop i9 processor motherboard with i7 processor now it’s asking to put bitlocker key and I don’t have bitlocker key
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-22T11:07:30.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Aniket GOLE
0
Reputation points
answered
2026-09-22T11:57:01.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 9%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Hoang Le
6,445
Reputation points
Independent Advisor
1 answer
I am locked out of a laptop windows 10BitLocker how can I get past this
I am locked out of a laptop windows 10 that I bought from someone and they did not tell me the password or the recovery key and the screen is stuck on BitLocker how can I get past this
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-19T00:55:56.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 91%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
Elizabeth Giamalva
0
Reputation points
answered
2026-09-19T01:38:21.9133333+00:00
VPHAN
47,355
Reputation points
Independent Advisor
3 answers
Windows 11 Update KB5094126 Forcing BitLocker Recovery on Local Account Devices
Subject: Windows 11 Update KB5094126 Forcing BitLocker Recovery on Local Account Devices Body: Hello, Following the recent installation of update June 9, 2026—KB5094126 (OS Build 26100.8655), multiple corporate tablets used by our sales team have…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-06-14T11:46:35.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 6%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kurt Byrd
0
Reputation points
commented
2026-09-18T15:11:14.4833333+00:00
steve adrian
0
Reputation points
2 answers
Bitlocker recovery key restart loop
I enter the bit locker pass code. I work for maybe 5 minutes and then the computer restarts and I have to enter the passcode again and it keeps doing this over and over. The first time I got the blue screen of death was February. This loop started…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-15T16:47:31.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 60%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SiRi
0
Reputation points
answered
2026-09-15T17:55:20.01+00:00
Harry Phan
35,805
Reputation points
Independent Advisor
2 answers
Plugged a removable external drive to school Pc now it’s encrypted and there’s no code to unlock it
Plugged a removable external drive to school Pc now it’s encrypted and there’s no code to unlock it. This had never happened before and Ibhave never encrypted this device. Help, please.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-05T22:53:52.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeanie
0
Reputation points
edited a comment
2026-09-12T18:43:13.7933333+00:00
Allan Solomon Mejia
10,640
Reputation points
2 answers
I can’t access my Bitlocker Key and Im locked out of my computer
My computer needs the bitlocker key. I can’t access it on my phone. I don’t know what to do.
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-10T16:27:00.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 42%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
Greene, Rylee
0
Reputation points
answered
2026-09-10T16:36:45.58+00:00
Bence Weiszmann
1,825
Reputation points
2 answers
How to fix hp Probook laptop with BitLocker Key?
My laptop- ProBook get problem with BitLocker Key shows on the screen and no alternative to log in the laptop , what can i do to resolve this problem?
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-09T19:51:37.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 13%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEY%3C/text%3E%3C/svg%3E)
Elsa Yosief Desta
0
Reputation points
answered
2026-09-10T00:16:44.15+00:00
Harry Phan
35,805
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
BitLocker recovery key may be linked to an inaccessible former university Microsoft account
My Windows PC suddenly entered BitLocker Recovery. I have already checked the recovery keys associated with my personal Microsoft account, but no BitLocker recovery key is stored there. This PC was previously connected to a Microsoft work or school…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 62%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYN%3C/text%3E%3C/svg%3E)
2 answers
BitLocker Recovery key issue
As my laptop get locked by bitlocker and the recovery ID which is showing was not match with the Bitlocker recovery key which i have. So i contact to my educational institution for recover by Bitlocker Recovery key. So they told me that we have deledted…
Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked
2026-09-03T15:18:20.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 4%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harshil Modi
0
Reputation points
answered
2026-09-03T16:29:25.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 81%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Chen Tran
13,615
Reputation points
Independent Advisor