3,421 questions
2 answers
One of the answers was accepted by the question author.
Surface Pro 12 Inch Keyboard Firmware Update
Today I got a notification of a firmware update for this keyboard. The FW version is now 7.4.139. Can anyone help me find the release notes, or at least some detailed information about what was updated?
Surface | Surface Pro | Install and update
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 66%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
2 answers
Unable to Install FortiClient on Microsoft Surface Pro 13 (12th Edition) Running Windows 11
I am unable to install FortiClient VPN on a Microsoft Surface Pro 13 (12th Edition) running Windows 11. I have attempted to install FortiClientVPNInstaller_arm64 4-5 times; however, the FortiClient VPN Network Adapter is not being installed successfully.…
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-11-02T11:34:03.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 72%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
HH BSH
0
Reputation points
answered
2026-11-03T04:01:12.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
3 answers
Replaced motherboard on my Surface Pro 4 - Will not load Windows
Hello, i replaced the motherboard on my Surface pro 4. I also updated the SSD. I created a recovery image using the serial number in the UEFI. However it will not take the recovery drive. Any suggestions or support is appreciated.
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-31T22:08:21.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 92%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Chavez, Jesus
0
Reputation points
answered
2026-11-01T00:30:10.6666667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
1 answer
Is there a way to install the Kindle App on my new Microsoft Surface Pro 12"?
Unfortunately, I am not able to install the Kindle App on my new Microsoft Surface Pro, with the message stating that my device is not compatible. I have contacted Amazon, and they have escalated the request to work with the Snapdragon format. I would…
Surface | Surface Pro | Install and update
3,421 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 15%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
2 answers
When trtying to set up new Surface Pro out of the box, getting OOBEREGION faul
When trtying to set up new Surface Pro out of the box, getting OOBEREGION fault, if try to skip but keeps returning errors - can't complete setup get OOBEKEYBOARD error, try to skip that one and get OOBEZDP error, ship that and cannot setup via MS…
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-29T23:29:35.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 5%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETR%3C/text%3E%3C/svg%3E)
Tim Rosser
0
Reputation points
answered
2026-10-30T01:19:58.01+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
Schedule changes and startup issues
My Surface Pro 9 won't start up anymore. The logo appears and flashes, then nothing happens. This happened overnight from Saturday to Sunday during the time change in France.
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-26T13:38:26.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 64%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
luciana giani
0
Reputation points
commented
2026-10-28T10:38:41.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,960
Reputation points Microsoft External Staff
Moderator
1 answer
I need to speak to an agent my search and setting are not working on my Surface Pro
I cannot use my search, or my setting options they have stopped working please advise how to correct, I cannot get Word to open for a new document because I cannot use search or setting to troubleshoot
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-22T13:36:28.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 78%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Deborah Renfroe
0
Reputation points
answered
2026-10-23T00:28:19.68+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
I accidentally set my profile as a child and now my computer is locking me out for parental controls. The computer won't let me update the profile.
I accidentally set my profile as a child and now my computer is locking me out for parental controls. The computer won't let me update the profile.
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-01-20T16:42:42.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 68%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Peter Silverman
5
Reputation points
commented
2026-10-21T16:39:01.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
23,690
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Microsoft Surface Pro 11 - Upgrade to Windows 11 26H2
Hi, I'm tired of waiting for the automatic update from 25H2 to 26H2 from Windows Update. I downloaded the 26H2 image and installed 26H2 manually (keeping user files). Everything went fine. However... The installation took a very long time. More…
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-13T19:47:30.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 77%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
DMITRY LYSAK
20
Reputation points
commented
2026-10-14T18:52:05.21+00:00
DMITRY LYSAK
20
Reputation points
2 answers
New Surface Pro 13 Inch - Won't Print!
Just powered up and connected my new Surface Pro (12th) 13 inch and performed all software updates. Every time I try to print an Email or other document I keep getting a message (from Windows?) requesting me to "Save the Print Output File" ??
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-10T18:50:02.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 40%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jerry D
0
Reputation points
answered
2026-10-11T00:09:21.3633333+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
update Surface Pro X to Windows 11
I am stuck on update of Windows 10 2H22 so I cannot get to Windows 11 Update
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-02T15:09:39.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 90%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Rob Buttarazzi
0
Reputation points
commented
2026-10-09T15:15:22.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,975
Reputation points Microsoft External Staff
Moderator
2 answers
I want to give my surface pro to my teenager how can I remove all of my stuff
I had been using my surface pro for work. I no loner need it so I want to give it to my teenage for school but I want to remove all of my info so he can have a fresh start how do I do that?
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-08T15:10:42.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 11%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dotti Santomarco
0
Reputation points
answered
2026-10-08T15:20:18.6566667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
UEFI Locked
Hi, is there other option regarding UEFI locked for my Surpface Pro 7. The owner who gave it to couldnt remember the password.
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-05T08:53:06.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 90%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Trazona, Brent
0
Reputation points
answered
2026-10-05T11:08:20.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
112.2K
Reputation points MVP
Volunteer Moderator
2 answers
upgrade Surface Pro X to Windows 11
Surface Pro X runs on an ARM 64 - I cannot get Windows Defender to load properly in Windows 10 and am not sure how to upgrade to Windows 11.
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-02T14:27:43.24+00:00
Rob Buttarazzi
0
Reputation points
commented
2026-10-04T07:18:47.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
20,685
Reputation points Microsoft External Staff
Moderator
2 answers
Aggiornamento della sicurezza (KB5129195) (26200.9457) Errore di installazione - 0x80070002
ENG: I've been trying to update for days, but it always fails. Can't install it ITA: Impossibile installare l'aggiornamento, sto tentando da alcuni giorni ma va sempre in errore Grazie per il supporto
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-09-28T06:17:19.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 60%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Mirko Parisi
0
Reputation points
commented
2026-09-30T08:49:38.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
2 answers
trying to play a game
I installed Sea of Thieves on my Windows Surface Pro, and after installing and running the game, it tries to load but keeps crashing and says that the video driver has failed. When I go to the troubleshooting page, I get nowhere because it won't load the…
Surface | Surface Pro | Install and update
3,421 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 64%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
3 answers
Surface Pro 6 is showing “Couldn't find a bootable operating system
Dear Microsoft Support Team, I am facing a boot issue with a Microsoft Surface Pro 6. The device is showing the following error: “Couldn't find a bootable operating system.” I have performed some non-destructive checks: Windows Boot Manager and…
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-09-10T18:32:25.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shivam Prajapati
0
Reputation points
edited an answer
2026-09-18T10:22:27.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 46%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra T
0
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Can't find Adobe Acrobat DC after downloading from Surface Pro App Store
I can't get my Surface Pro with a 64-bit ARM-based operating system to download and open Adobe Acrobat DC - free version. When using the app store, it will download and install but doesn't appear on the app list. When using Adobe's website, the installer…
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-02-23T16:35:04.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 96%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
Kimberley Womack
20
Reputation points
commented
2026-09-14T15:09:12.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 49%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Christian Córdova
0
Reputation points
3 answers
Why is the screen glitched in Minecraft?
In Minecraft Java on my Surface Pro 11 with X Elite: The screen is black on the main menu panorama, except for the buttons and text All the menus have a weird, fuzzy version of the panorama In a world, the screen is completely black except for all…
Surface | Surface Pro | Install and update
3,421 questions
asked
2025-09-03T16:40:10.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 46%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EX%3C/text%3E%3C/svg%3E)
XBHS
10
Reputation points
commented
2026-09-05T16:19:52.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 9%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alexander Campbell
0
Reputation points
1 answer
MS Account has incorrect BitLocker Recovery Key for my computer
My SurfacePro3 is at the BitLocker recovery screen. NOTE: I have only one computer, this Surface, since 2014. Fixes tried: signed into my Microsoft account, but the recovery key stored does not match / is not accepted for the Recovery Key ID shown…
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-09-01T21:00:38.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 81%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Donna Howes
0
Reputation points
commented
2026-09-05T00:06:43.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
15,440
Reputation points Microsoft External Staff
Moderator