2,503 questions
1 answer
One of the answers was accepted by the question author.
Inquiry regarding the official compatibility solution for using the new Surface charger with a Surface Pro 1 device.
Hello, I currently have several Surface Pro 1 devices, as well as the newer Surface Connect magnetic charging adapter (used with Surface Pro 3 and later models). Since the physical connectors on these two generations are completely different, I…
Surface | Surface Pro | Power and battery
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 10%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
my surface Pro is restarting on its own
why is my Microsoft pro computer restarting itself on its own randomly. I have a case# 7109397584. I need help with this please.
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-10-30T15:39:08.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
StudioKat Designs
0
Reputation points
answered
2026-10-31T00:24:33.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
3 answers
Power supply not returned after Surface Pro7 repair/replacement by Microsoft
I sent my Surface power supply in with my defective Surface Pro7 (which was 3 months out of warrantee) thinking Microsoft would need it to try and get the defective unit to turn on. I was sent a replacement surface, HOWEVER, my power supply WAS NOT…
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-10-25T22:44:57.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 18%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jeff and Debbie Carr
0
Reputation points
answered
2026-10-26T01:57:37.08+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
My surface pro was returned to me without the keyboard and power unit
How do I contact microsoft to find out why My surface pro was returned to me without the keyboard and power unit
Surface | Surface Pro | Power and battery
2,503 questions
asked
2025-08-22T20:01:50.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 53%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EII%3C/text%3E%3C/svg%3E)
ian ibbetson
0
Reputation points
commented
2026-10-25T22:37:27.5133333+00:00
Jeff and Debbie Carr
0
Reputation points
1 answer
Surface pro battery won’t charge
Surface pro battery won’t charge. I would like to purchase a refurbished replacement
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-10-16T14:24:40.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 48%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
glenn regruit
0
Reputation points
answered
2026-10-17T01:03:05.7166667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Surface Pro 11 – Unable to submit warranty repair request, even with two different accounts
Hello, I am experiencing a serious issue when trying to arrange warranty service for my Microsoft Surface Pro 11. The touchscreen has a non-responsive area, and troubleshooting, driver updates and resetting Windows have not resolved the problem. My…
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-10-13T10:26:17.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 50%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Албена Кушлева
5
Reputation points
edited an answer
2026-10-13T14:32:31.59+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 8 charging/battery issue (0% + blocked firmware)
Hi! I need help troubleshooting a charging/battery issue on a Microsoft Surface Pro 8. The device is connected to power (both with the original charger and via USB-C PD charging), but Windows continues to show 0% battery and the battery does not charge.…
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-01-20T05:32:22.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 17%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mia Grenmark
5
Reputation points
answered
2026-10-08T04:06:25.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 8%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rohan Rane
0
Reputation points
10 answers
Microsoft Surface Pro 6 battery swelling
Microsoft Surface Pro 6 battery is swelling, bowing the glass screen. Please advise. Thank you.
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-07-10T18:20:18.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 60%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KJ
0
Reputation points
answered
2026-10-07T11:55:33.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 33%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
Dag Olav Hødnebø
0
Reputation points
3 answers
I am currently experiencing severe issues with MS support
Good morning, I'm writing in reference to my Surface Pro 11th edition purchased on 30 Oct 2024 and under warranty until 30 Oct 2026. Noticed a split in the casing of my adapter cable (which connects with Thunderbolt 4 dock for business) and first wrote…
Surface | Surface Pro | Power and battery
2,503 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 90%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
1 answer
Surface pro 4 turns on but shows a red bar and an unlocked lock icon with no way to go to go to the UEFI screen
Hello, My Surface pro 4 turns on but shows a red bar and an unlocked lock icon. I already read about the solution of keeping the power an volume button to go to the UEFI screen. But it does not work. I really need help to have access to my files. Please…
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-08-13T11:42:44.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 1%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
san
0
Reputation points
commented
2026-09-29T01:40:34.0566667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
Battery failure
My Microsoft Surface Pro 8 no longer holds a charge. It only turns on when plugged in, and when it turns on, it stays at 0%. I believe it may need a battery replacement. How can I submit a service request for a battery replacement?
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-09-26T21:02:26.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 65%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Emmaly Bertges
0
Reputation points
answered
2026-09-28T00:59:25.3566667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
Seald Surface Pro 8 battery not charging
Hi everyone, I recently purchased a brand-new, sealed Surface Pro 8, manufactured in 2021. However, when I connect the charger, the battery percentage stays at 0%. I ran powercfg /batteryreport in CMD, and surprisingly, the battery health/capacity is…
Surface | Surface Pro | Power and battery
2,503 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 96%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
1 answer
Surface Pro will not charge.
We have a less-than-year old Surface Pro that will not charge. We have an extended warranty too. We have returned it twice to MS and it's been returned both times with a generic letter saying it's not a warranty repair, but not giving us any information…
Surface | Surface Pro | Power and battery
2,503 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 23%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
Why is my Surface not charging despite reporting that it is charging?
Today I watched as my Surface drained all the way down to 6%, all while connected to the charging cable it came with. The charging cable was plugged in securely and the magnetic connector had its LED light up, which I believe indicates that it's…
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-09-06T03:38:20.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 87%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kimberly Sangwin-Remesnik
0
Reputation points
commented
2026-09-10T08:28:41.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
1 answer
No battery status in taskbar
I have tried all of the recommended fixes to no avail. They either mention settings that don't exist or the switch indicated isn't available. Device name Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz (2.11 GHz) Installed RAM 16.0 GB Graphics…
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-09-07T18:01:16.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 91%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
Ken Onions
0
Reputation points
answered
2026-09-08T00:13:09.6366667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
Baattery on Surface Pro 4 is swelling
The battery on my microsoft Surface 4 is Swelling, Is this a defect in the battery?
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-09-07T13:41:57.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 62%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Dan Rogers
0
Reputation points
answered
2026-09-07T15:44:15.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
106.9K
Reputation points
Independent Advisor
2 answers
Why is my Surface Pro 9 battery draining drastically despite excellent health?
I purchased a Surface Pro 9 roughly 2 years ago and have had trouble with the battery falling at drastic rates. I have reset the device multiple times and sent the device in for service checks twice with Microsoft but both times they have said there is…
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-09-04T03:07:46.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 23%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEW%3C/text%3E%3C/svg%3E)
Ethan Wheeler
0
Reputation points
commented
2026-09-05T06:10:46.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
20,685
Reputation points Microsoft External Staff
Moderator
16 answers
“Battery Limit” removed from UEFI, but now only charges up to 50%
“Battery Limit” mode has been removed from the UEFI on my Surface Pro (11th edition) and it still only charges up to 50 %. It seems last week there was an update (firmware update?) and the system still seems to be enforcing the 50 % limit automatically…
Surface | Surface Pro | Power and battery
2,503 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 14.000000000000002%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 30%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Help with surface pro-6
Hi, I am having problems with my surface pro 6.. bought it in 2019, its been working well for me... now the internal battery doesn't work for any length of time but i manage...here's my real issue. I purchased an none brand cord, 2yrs ago and now I'm…
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-08-31T22:57:41.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 55.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sista' Sue
0
Reputation points
edited an answer
2026-09-01T00:44:27.31+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 9 Rapid Battery Drop and Thermal Throttling in Warm Environments
Hello community, I frequently use my Surface Pro 9 (Intel i7) on a stand just outside my home heat-therapy setup to stream video and track session intervals. Even though the device is placed a couple of feet away from the enclosure where ambient room…
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-08-27T16:33:58.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 92%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dani
0
Reputation points
answered
2026-08-28T00:12:08.0366667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator