728 questions
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how to fix microsoft 11 surface pro front camera issue
My windows 11 surface pro front camera is not showing, only the back camera is showing. what do i do
Surface | Surface Pro | Sound and camera
asked
2026-10-28T14:47:48.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 78%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
jedon james
0
Reputation points
commented
2026-10-31T08:10:22.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
1 answer
i cannot hear a person from the other audio during a zoom meeting
i was on a zoom meeting and unable to hear the other member but she could hear me
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-10-29T16:36:58.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 49%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
karen jones
0
Reputation points
answered
2026-10-30T01:43:54.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
Surface 11 No Audio Driver
I have a Surface Pro 11 for Business with Intel. I install the Surface drivers found here (https://www.microsoft.com/en-us/download/details.aspx?id=108013) but the Surface is still not recognizing it's audio device. I attempted to use the diagnostic…
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-10-27T20:53:42.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 28.000000000000004%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Villasenor, Samuel
0
Reputation points
answered
2026-10-27T23:48:16.1133333+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
My camera is zooming in
When i have any camera apps or sites it is zoomed in .Not in my face but just in the middle .It is constantly happening and i don't know how to fix it.
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-10-19T16:06:23.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 78%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
iron-spider
20
Reputation points
accepted
2026-10-19T17:12:07.3466667+00:00
iron-spider
20
Reputation points
5 answers
Surface 7Pro Win10 Can’t start camera 0xa00f429e <pageopenfailed> also <windowshowfailed>(0x8007007f)
Just tried to open native windows camera app in Win10 Surface 7Pro and got error message "Can't start your camera 0xa00f429e <pageopenfailed> (0x8007007f)" Still works fine in Zoom, Teams, and other camera apps downloaded from MS store.…
Surface | Surface Pro | Sound and camera
728 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 12%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
2 answers
My SurfacePro8 suddenly does not recognize its builtin camera
I updated my W11-pro in on my SurfacePro8 in September and the built-in camera stopped working and disappeared from W11. I have tried everything that I have found online under this question from Microsoft and no change. any solutions or suggestions…
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-10-14T18:27:08.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 34%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
John Tomlinson
0
Reputation points
edited an answer
2026-10-14T23:41:01.9066667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
3 answers
Realtek AudioProcessingObject Driver Update (13.4329.2249.712) made my microphone stop working
I work for a company that uses surface pros. Every single one that received this update. Realtek AudioProcessingObject Driver Update (13.4329.2249.712), the microphone stopped working. It shows up. Its in sound settings. Though I do a microphone test,…
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-06-30T01:37:02.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 81%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAZ%3C/text%3E%3C/svg%3E)
Arturo Zamora
0
Reputation points
edited an answer
2026-10-14T09:02:18.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 30%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Adam Kemp
0
Reputation points
2 answers
Surface Pro headset output does not work
Surface Pro No audio ouput from headset which is working on other devices. Audio is from speakers is working,
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-10-13T09:51:49.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 43%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
POWELL, Robert
0
Reputation points
answered
2026-10-13T14:41:09.72+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
Facial recognition not working - camera not working in Camera app either
Camera for facial recognition is not working on login. I tried the camera app to trouble shoot but the camera does not work with the camera app either. The white camera light sometimes goes on but nothing on screen changes, and login/facial recognition…
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-10-07T11:25:13.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Kate Farmer
0
Reputation points
commented
2026-10-09T10:06:47.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,485
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 11 (ARM64) - Windows Hello camera only works right after restart
I am using a Surface Pro 11 (Snapdragon X plus / ARM64) and have been experiencing a persistent Windows Hello Facial Recognition issue for nearly a year. Issue Summary: Windows Hello facial recognition works flawlessly right after a fresh…
Surface | Surface Pro | Sound and camera
728 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
my surface pc microphone does not work
The microphone on my surface pc does not work. The microphone on my surface pc does not work. The microphone on my surface pc does not work.
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-09-26T00:05:25.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 54%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Craig Knoche
0
Reputation points
commented
2026-09-29T03:28:18.05+00:00
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
My keyboard keys and my laptops sound buttons wont work
This has been very odd since it seems that all my system sounds are on the max sound output (might have lost some hearing after this) and the keyboard keys I use for sound adjustment, (F2, F3, and F4) are just not working. Also, the sound adjustment…
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-09-24T17:09:29.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 4%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E2G%3C/text%3E%3C/svg%3E)
2030_Reagan Grand
20
Reputation points
commented
2026-09-28T23:57:33.9633333+00:00
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
3 answers
surface camera works, but hello does not
the front camera works, but the hello log in does not
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-09-25T01:59:16.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 94%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Edwardo Miranda
0
Reputation points
commented
2026-09-26T09:20:00.6066667+00:00
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
2 answers
Sound issues
When am in a google meet meeting I cannot be heard but I can hear them
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-09-22T11:01:26.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 18%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Liz Nyagoha
0
Reputation points
commented
2026-09-24T07:59:37.88+00:00
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
1 answer
My camera does not work consistently for facial recognition when signing in.
I have a surface pro 8. I use the facial recognition for sign in. The camera does not work consistently. Sometimes it does not see me even though the light comes on indicating that the camera is working. Is there something wrong with the computer?
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-09-08T15:49:02.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 71%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Robert Dupper
0
Reputation points
commented
2026-09-12T08:49:10.1133333+00:00
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
2 answers
Windows Camera App crashes immediately with MFCORE.dll 0xc0000005, but webcam works everywhere else
When I open the Windows Camera App, I get three error codes, one after the other: first, 0xA00F429E <PageOpenFailed> 0x8007007F appears... then, after a few seconds, it changes to 0xA00F429F <WindowShowFailed> 0x8007007F... then,…
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-07-09T22:54:39.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 51%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQQ%3C/text%3E%3C/svg%3E)
Qusro Qader
10
Reputation points
commented
2026-09-05T08:37:38.84+00:00
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
1 answer
Surace pro 8 Microphone not working from AUG 1st 2026 .
Surace pro 8 Microphone not working from AUG 1st 2026 . Tried to uninstall drivers , Install drivers back again but not able to get mic . suggest any Troubleshooting that make microphone work again..
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-08-26T18:54:25.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 21%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sree Surya Pithani [Contractor]
0
Reputation points
edited a comment
2026-08-27T00:58:31.3833333+00:00
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
3 answers
Camera issue with Surface Pro, 11th Edition
Cameras Front and Back start normal. When I try to take a picture or video I get an error message that photo or video cannot be saved. Error code:0xA00F4250<PhotoCaptureStartFailed> (0x80070428). Also when I run the troubleshooter I get a No camera…
Surface | Surface Pro | Sound and camera
728 questions
asked
2025-10-22T01:08:45.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 9%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michail Malles
0
Reputation points
answered
2026-08-26T15:46:00.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 54%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Doug McNeil
0
Reputation points
3 answers
facial recognition not working, surface pro 11
for couple of weeks now since some windows update facial recognition not working. We couldnt find a camera compatible? was working fine for long time... i done fresh reset and install of windows and still same.. running windows 25h2 26200.9168.. surface…
Surface | Surface Pro | Sound and camera
728 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
2 answers
Video quality isn't consistent on Google Meets
Purchased my Surface Pro 12 1st gen in December 2025. During Google Meet client calls my video repeatedly freezes while the audio continues. Doesn't happen with Zoom. I'm required to use virtual stock-image background and/or blur. turning the camera…
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-08-12T22:47:14.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 98%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Paige Haynes
0
Reputation points
commented
2026-08-21T05:15:55.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
15
Reputation points