825 questions
1 answer
Surface Slim Pen 2 stopped working
I went to use my Surface Slim Pen 2 as usual but it just won't work. It does not write or touch anything and the light won't turn on to let me pair it again. On the surface apps it states that it has over 90% battery so that shouldn't be the problem. How…
Surface | Accessories | Surface Pen
asked
2026-02-27T10:07:13.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 96%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Lara Martins
0
Reputation points
commented
2026-11-03T16:28:32.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 83%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOA%3C/text%3E%3C/svg%3E)
oluwafela ajayi
0
Reputation points
2 answers
can I connect MICROSOFT Surface Pro 12" with Pen Core 8 with type C keyboard through type c port
can I connect MICROSOFT Surface Pro 12" with Pen Core 8 with type C keyboard through type c port also through bluetooth? Can I also connet wireless bluetooth keyboard with this?
Surface | Accessories | Surface mice and keyboards
725 questions
asked
2026-11-01T08:37:29.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 65%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rafiquddin
0
Reputation points
answered
2026-11-03T06:36:02.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
4 answers
My Microsoft surface keyboard isn't working
the keyboard and touch pad that came with the computer are not responding and I can not use it for basic work and it is holding me back. How do I fix it?
Surface | Accessories | Surface mice and keyboards
725 questions
asked
2026-03-23T09:11:53.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 71%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Keiran Dougan
0
Reputation points
commented
2026-11-03T04:54:03.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 10%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dr. Mahesh HRK
0
Reputation points
1 answer
haptic feedback and multitouch not working when plugged into a usb c cable from new anker travel power block
Basically haptic feedback and multi touch just dies for 20-30 seconds when plugged in but doesn't when not plugged in. I'm travelling so rely on usb c charging. I use the surface thunderbolt dock with a logitech mx mouse and keyboard when at home so…
Surface | Surface Pro | USB-C
340 questions
asked
2026-11-02T21:34:01.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 11%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Andrew Clinick
0
Reputation points
answered
2026-11-03T04:23:52.15+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
Unable to Install FortiClient on Microsoft Surface Pro 13 (12th Edition) Running Windows 11
I am unable to install FortiClient VPN on a Microsoft Surface Pro 13 (12th Edition) running Windows 11. I have attempted to install FortiClientVPNInstaller_arm64 4-5 times; however, the FortiClient VPN Network Adapter is not being installed successfully.…
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-11-02T11:34:03.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 72%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
HH BSH
0
Reputation points
answered
2026-11-03T04:01:12.28+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
Surface Laptop for Business 7th Edition with Intel - Random Restarts Multiple Times Daily
I have a Surface Laptop for Business 7th Edition with Intel that I bought new in May 2026. It worked great until mid-September, at which time it started to reboot randomly. The troubleshooting experience pointed at my externally-attached monitor as being…
Surface | Surface Laptop | Performance and maintenance
1,339 questions
asked
2026-10-16T11:01:54.98+00:00
Keith
6
Reputation points
edited a comment
2026-11-02T12:48:49.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 42%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana Mihaila (BLUEHAWK LLC)
0
Reputation points Microsoft External Staff
Moderator
1 answer
Is there a way to connect my WH-1000XM6 without the sound connect app
I have settings that block any apps so I need a way to connect my headphones without the app
Surface | Surface Headphones | Setup and pairing | iOS
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 15%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
1 answer
J'ai perdu mon PC il a été volé et veux savoir son numéro de série via son compte Microsoft
J'ai perdu mon PC il a été volé et veux savoir son numéro de série via son compte Microsoft
Surface | Surface Pro | Safety and security
749 questions
asked
2026-11-02T02:04:52.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 46%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
SEYNABOU DIOP
0
Reputation points
answered
2026-11-02T03:15:36.3966667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
My Excel is no longer on my Surface Tablet
Hello. I purchased this surface tablet about 9 or 10 years ago. With the purchase of it I bought the Microsoft Office software, which included Word, Excel, Powerpoint, etc. I purchased the software, not a Microsoft 365 subscription. As of today, the only…
Surface | Other
1,482 questions
asked
2026-11-02T01:43:05.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 45%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
James Kelly
0
Reputation points
answered
2026-11-02T03:13:12.9066667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
1 answer
Modern Standby/Hibernate Cause a Silent Power Crash into Shutdown Each Time
2025 Surface Laptop 7. Windows 11 Pro, 25H2 OS build 26200.9711. Windows Feature Experience Pack 1000.26100.372.0 Notes: Sleep Study could not be attached because the file is too big, I've included it in a Google Folder and the Energy Report and…
Surface | Surface Laptop | Power and battery
1,029 questions
asked
2026-11-01T19:29:12.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 64%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SurferWest44
0
Reputation points
answered
2026-11-01T19:30:33.4966667+00:00
AI answer
1 answer
One of the answers was accepted by the question author.
Inquiry regarding the official compatibility solution for using the new Surface charger with a Surface Pro 1 device.
Hello, I currently have several Surface Pro 1 devices, as well as the newer Surface Connect magnetic charging adapter (used with Surface Pro 3 and later models). Since the physical connectors on these two generations are completely different, I…
Surface | Surface Pro | Power and battery
2,503 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 10%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
3 answers
Replaced motherboard on my Surface Pro 4 - Will not load Windows
Hello, i replaced the motherboard on my Surface pro 4. I also updated the SSD. I created a recovery image using the serial number in the UEFI. However it will not take the recovery drive. Any suggestions or support is appreciated.
Surface | Surface Pro | Install and update
3,421 questions
asked
2026-10-31T22:08:21.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 92%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Chavez, Jesus
0
Reputation points
answered
2026-11-01T00:30:10.6666667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
1 answer
Is there a way to install the Kindle App on my new Microsoft Surface Pro 12"?
Unfortunately, I am not able to install the Kindle App on my new Microsoft Surface Pro, with the message stating that my device is not compatible. I have contacted Amazon, and they have escalated the request to work with the Snapdragon format. I would…
Surface | Surface Pro | Install and update
3,421 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 15%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
3 answers
Charge to 100 % option missing after surface app update in Surface 6 laptop for business
I fly in 2 days, my surface app updated on Oct 28th, and now however many times I reset, repair, terminate it - the option to "charge to 100%" or have any tab on the battery is missing. I tried uninstalling and reinstalling, I've restarted- and…
Surface | Surface Laptop | Power and battery
1,029 questions
asked
2026-10-30T05:26:50.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 57.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Alice Hughes
0
Reputation points
edited an answer
2026-10-31T11:20:51.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,960
Reputation points Microsoft External Staff
Moderator
1 answer
how to fix microsoft 11 surface pro front camera issue
My windows 11 surface pro front camera is not showing, only the back camera is showing. what do i do
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-10-28T14:47:48.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 78%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
jedon james
0
Reputation points
commented
2026-10-31T08:10:22.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
18,525
Reputation points Microsoft External Staff
Moderator
2 answers
my surface Pro is restarting on its own
why is my Microsoft pro computer restarting itself on its own randomly. I have a case# 7109397584. I need help with this please.
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-10-30T15:39:08.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
StudioKat Designs
0
Reputation points
answered
2026-10-31T00:24:33.44+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
1 answer
Refund not processed
Dear Microsoft Customer Support Team, I am writing to you today in hopes of finally resolving a very old issue regarding a return. Back in December 2022, I returned my Surface Laptop 5 for Business, but unfortunately, the refund was never processed on my…
Surface | Surface Laptop | Performance and maintenance
1,339 questions
asked
2026-10-30T18:04:15.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 21%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SYED-MUHAMMAD UROOJ RAZA ZAIDI
0
Reputation points
answered
2026-10-31T00:19:40.9433333+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
2 answers
WIFI card not working on Surface Pro7.
My Surface Pro Wifi card is no longer working. Its $600 to fix it since its embedded in the motherboard. Would an external WIFI USB work?
Surface | Surface Pro | Performance and maintenance
2,380 questions
asked
2026-10-30T18:56:01.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 98%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Dana Garmey
0
Reputation points
answered
2026-10-31T00:11:36.7966667+00:00
S.Sengupta
33,086
Reputation points MVP
Volunteer Moderator
1 answer
Very slow response despite excellent configuration
Very slow response despite excellent configuration
Surface | Surface Laptop | Performance and maintenance
1,339 questions
asked
2026-10-07T07:34:04.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 49%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Anil Pakale
0
Reputation points
edited a comment
2026-10-30T13:09:10.0033333+00:00
Vikki-T
12,960
Reputation points Microsoft External Staff
Moderator
3 answers
My slim pen 2 stop working
My slim pen 2 stop working so I bought a new and I can get it to work as well
Surface | Accessories | Surface Pen
825 questions
asked
2026-10-28T22:06:03.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 98%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Keith Nesbitt
0
Reputation points
commented
2026-10-30T07:58:47.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
30,145
Reputation points Microsoft External Staff
Moderator